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- Ettevõte
Cloudmore - who are we?
Cloudmore is on a mission to forever change how products and services are sold, bought, and consumed. Simply said - we help B2B companies create, market, sell, and manage their offers online. Being a SaaS company in a scale-up stage, it is your chance to be part of our incredible journey in reaching new heights.
Your mission at Cloudmore:
As a key member of the Customer Operations Team at Cloudmore, your mission is to ensure customer satisfaction by managing and resolving support incidents within agreed-upon timelines. Happy clients = successful Cloudmore.
Your main responsibilities:
- Monitor, classify, and resolve incoming help desk tickets both independently and in collaboration with fellow team members to closure using available service tools.
- Identify and document bugs in the platform and work with engineering and product teams to resolve these issues.
- Become a focal point for other teams that required advice on Cloudmore APIs.
- Generate and prepare internal and external customer reports and proposals as specified and required as per role requirements.
- Maintain and build technical relationships with other teams to maximize opportunities.
- Keep customer-facing teams up to date on all new API enhancements and features.
- Facilitate API training when features are released, new team members are hired, and gaps are identified.
- Meet deliverables set by the Senior Management Team on assigned activities.
- Maintain, update, and audit customer service tickets; document projects, write and contribute to knowledge base FAQs.
You are THE Cloudmorian if you have:
- 2+ years experience in supporting external users/customers of software products
- Fundamental understanding of IT applications, databases, and APIs
- Experience with SQL scripting and querying
- Understanding of HTTP protocol and the ability to execute REST API calls via the command line or 3rd party tool
- Higher Educational level study in IT/ computing (or other relevant) discipline or the equivalent professional experience
Our investment in you entails:
- a truly supportive and empowering work environment packed with interesting challenges, growth options, and an opportunity to make a global impact!
- the greatest team of top-notch professionals to be on this mission with!
- a hybrid working model (however, we do also have an awesome office space in the heart of Tallinn)
- parking available
- fun and educating events on a regular basis
- extra vacation allowance (additional 7 calendar days per annum)
- modern work equipment
- competitive remuneration package
- sports coverage
- relocation assistance provided
Lisahüved: a hybrid working model (however, we do also have an awesome office space in the heart of Tallinn) free parking in the center of the city fun and educating events on a regular basis extra vacation allowance modern work equipment
Asukoht
- Tallinn, Harjumaa, Eesti
- Kaugtöö võimalus
Tartu maantee 13
Tööaeg
- Täistööaeg
- Paindlik tööaeg
Oskused
Keeled
- Inglise
Tatiana Chesnokova
Cloudmore- who are we?
Cloudmore is on a mission to forever change how products and services are sold, bought, and consumed. Simply said - we help B2B companies create, market, sell, and manage their offers online. Being a SaaS company in a scale-up stage, it is your chance to be part of our incredible journey in reaching new heights across our hubs in Stockholm, Belfast, and Tallinn.
We help our customers streamline end-to-end sales and consumption of any cloud and non-cloud service or product by automating and optimizing business processes including service procurement, provisioning, management, billing, cost allocation, and governance.
Amongst our customers, we are proud to count many marketing leading enterprises, MSP’s, ISV’s, Cloud Services Brokers, distributors, and Telco’s from all parts of the world.
Cloudmore is an equal opportunities employer, and working for Cloudmore brings a number of benefits, we value highly your health, work-life balance and personal life commitments, we are outcome-focused like to give all our employees room to breathe and be the best they can be.