- Detailid
- Esmane info
- Ettevõte
What is the purpose and content of this role?
In Boku Estonia, we are successful only if our clients are successful. That’s where Customer Relationship Manager usually comes in. You'll be given the chance to actively shape our future success while helping our customers to grow their businesses from every corner of the world.
Our most important focus in the Customer Relations team is on providing support to our clients (service providers, end-users, mobile operators) from across the globe by delivering solutions and assisting with their requests. In addition, you will be contributing to payout processes, merchant auditing, and leading different projects and initiatives. Everyone at Boku has a strong sense of commitment and ownership. We don't expect you to know everything from the beginning but we do want you to want to learn and grow with us. You will be working closely with other teams making sure that services are delivered efficiently and problems are solved. If you believe in getting things done, you'll fit right in.
Skills and requirements, we expect from you:
- have previous experience in first-line customer support (B2B is a bonus)
- have excellent communication skills and fluency in English, speaking another language is a plus
- have previous experience in project management
- be stress-tolerant and able to deal with multiple competing topics at the same time
- be proactive, passionate about customer satisfaction, and take initiative to improve our day-to-day workflows
- to be able to work independently and efficiently without close supervision
- be a quick learner and enjoy work in a dynamic and fast-paced environment
We offer you:
- Stock options for publicly listed Boku Inc
- Extra vacation days between Christmas and New Year
- Generous referral bonus
- Home Office equipment budget
- Exciting possibility to work with the well-known names on the internet/digital/mobile/gaming industry
- Personal development, growth & learning opportunities in a motivated, talented and international team
- Frequent all-inclusive team events that will help you quickly integrate into our talented and fun team
- Independence to define your role: the freedom to act and take responsibility
- Variety of learning & development opportunities and much more
Asukoht
- Tartu, Tartumaa, Eesti
Tööaeg
- Täistööaeg
- Paindlik tööaeg
Keeled
- Inglise
Elis Krevald
56267922
Boku is the global leader in mobile payments. We empower our customers to monetize, streamline and secure mobile consumer transactions in over 70 countries worldwide. Boku’s M1ST (Mobile First) Payments Network is the most comprehensive mobile payments network in the world, supporting over 250 different mobile payment types. Every year, Boku processes more than 1.1 billion transactions, totaling more than $8.5 billion in value for customers including Apple, Amazon, DAZN, Facebook, Google, Microsoft, Netflix, Sony, Spotify, and Tencent, amongst others.
Boku is listed on London Stock Exchange’s AIM market (AIM: BOKU) and headquartered in San Francisco & London, with offices in Brazil, China, Estonia, France, Germany, India, Indonesia, Japan, Singapore, Spain, Taiwan, and Vietnam. We are a truly global company proud of our diversity, with a thriving equal opportunity workplace.
As a rapidly growing company and team, Boku is looking for candidates who are ready for an exciting, international, and rewarding career experience to join our team.