Job ID:12261

It’s an exciting time for you to join us. We’re a changing company with big ambitions and together we’ll create the future of banking.

Working with us, you will play a part in building a better bank that fulfills a meaningful role in society. We aim to help our 11 million customers around the world improve their lives and reach their goals. To do that, we are embedding compliance across the organisation to ensure people can trust Nordea. Interested in coming on the journey with us?

About this opportunity

As a Customer Process Specialist for Transfer of Commitments, you will be supporting our customer bank advisers in the Nordea Group Finland branches. We will offer you a role as a processing specialist in the back-office side. In Transfer of Commitments team we support the customer journey termination process. You will have a great opportunity to play a vital role in delivering great customer experiences as you enable the front office to focus on advising.

What you’ll be doing:

-Delivering professional support on dedicated process
-Ensuring correct and timely execution of your tasks
-Meeting assigned targets according to customer’s needs
-Contributing to improvement of the quality and efficiency of assigned tasks and processes

The role is based in Tallinn, Estonia, with the possibility to work partly remotely within Estonia. You will work 40 hours per week from Monday to Friday. The Nordea Service Centre in Tallinn is providing a variety of different services to other units within the Nordea Group. As “One Nordea Team”, employees in Estonia will be working very closely together with colleagues in the Nordic countries.

To our employees we also offer:

We have benefits like co-financed sport benefit, health insurance, social and team events, we offer you great atmosphere at workplace in a friendly and enthusiastic team. There is on-the job trainings to fully prepare You for the process and tasks. You have a possibility to contribute to the improvement of the quality and efficiency of assigned tasks and processes and you have a chance to be part of a team consisting of people with great enthusiasm for the business and for delivering top class service.

Who are you

Collaboration. Ownership. Passion. Courage

The four key values that guide us in being at our best and that we expect all our colleagues to be committed to. To build a successful career with us, you’ll work well with others and always act with the customer’s needs in mind. You love learning and trying new things, and you’re excited about bringing your ideas to the table. You’re honest and dependable, willing to speak up even when it’s difficult, and committed to empowering others. You’re passionate about doing a great job. You as a person are able to work effectively as a team player and You are an energetic person with a strong customer mind-set.

Your background:

-You speak very good Finnish, both spoken and written and English on a communicative level
-Quick learner with the ability to adapt to changes with optimism
-Comfortable with problem solving and analytical thinking
-Pro-active approach and open mind
-A Bachelor's degree in Business or similar field is an advantage
-Earlier experience about investment and savings products will be counted as advantage

If this sounds like you, get in touch!

Next steps

Please send your application and CV in Finnish via our job portal as soon as possible as we fill the roles according to applications received.

For more information, you’re welcome to contact the Team Leader for Transfer of Commitments FI, Kerli Kesa, kerli.kesa@nordea.com.

We believe that diversity improves team performance. Therefore, we strive to form teams with a mix of people of different genders and ages, and with different backgrounds and experiences.

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