About you
We are looking for an ambitious person who has experience in leading a customer service team. Here’s what we expect from you:

• Several years of work experience as Head of Customer Service, Customer Service Manager or similar role, preferable within the finance industry
• Experience with support ticketing systems and CRM tools (e.g. Jira, OTRS, Freshdesk, Zendesk etc.)
• Ability to think strategically and to lead
• Strong customer-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Ability to work independently and reliably with resilience during hectic periods
• High affinity for digital topics
• Very good oral and written English
  

Preferred Skills

• Experience or interest in crypto currencies and blockchain technology
• Any additional language skill is a plus

About the position
As our new Head of Customer Service, you will be leading the Customer Service team in Tallinn, Estonia. Here are some of the tasks and challenges you will tackle: 

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution (B2C & B2B)
• Develop service procedures, policies and standards
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel 
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Collaborate with internal and external organizational units (e.g. Compliance, Account Management, Product Management etc.)
  

About us
The eCredits Ecosystem will be a platform for local and regional micro-ecosystems that create, of-fer, and sell services and products with the help of the eCredits Blockchain and its native cryptocurrency ECS. These services are focused to support local businesses regain their competitiveness against multinational market players and to ensure that they strive toward an ever more sustainable exchange of goods.

The eCredits Ecosystem is based on a decentralized and community-driven infrastructure, open to everyone. The People’s SCE, a decentrally governed organization (DGO) manages products and services built on top of the eCredits Blockchain and provides a legal framework for consumers and regional businesses to actively participate in decisions about the future of eCredits.

Here is what you can expect when working at eCredits:

• Competitive salary based on experience and skills
• An international team from more than 12 nationalities with high ambitions
• Lots of potential for personal and professional development
• An interesting and diverse position with personal responsibility
• A company driven by a grand vision

Are you up for the challenge? If so, please email us your CV, cover letter and anything else you think might impress us. We are looking forward to hearing from you.

hr@ecredits.com