Customer Service Agent (English & Italian Speaker)

About you
We are looking for an ambitious person who has experience in Customer Service. Here’s what we expect from you:

• Several years of support experience, preferable within the finance industry
• Experience with support ticketing systems and CRM tools (e.g. Jira, OTRS, Freshdesk, Zendesk etc.)
• Good PC user skills
• Dedicated, communicative and service- and solution-oriented personality, keen perception
• Ability to work independently and reliably with resilience during hectic periods
• Excellent ability to work in a team
• High affinity for digital topics
• Very good oral and written English
• Very good oral and written Italian

Preferred Skills

• Experience or interest in crypto currencies and blockchain technology 
• Any additional language skill is a plus
  

About the position
As our new Customer Service Agent, you will be part of the Customer Service team in Tallinn, Estonia. Here are some of the tasks and challenges you will tackle: 

• Dealing with and resolving challenging support cases from end customers (B2C), points of sale and points of acceptance (B2B) via email and chats
• Assisting in the continuous improvement of our support organization
• Collaborating with internal and external organizational units (e.g. Compliance, Account Man-agement, Product Management etc.)
• Prepare product or service reports by collecting and analysing customer information
• Provide accurate, valid and complete information by using the right methods/tools
  

About us
The eCredits Ecosystem will be a platform for local and regional micro-ecosystems that create, of-fer, and sell services and products with the help of the eCredits Blockchain and its native cryptocurrency ECS. These services are focused to support local businesses regain their competitiveness against multinational market players and to ensure that they strive toward an ever more sustainable exchange of goods.

The eCredits Ecosystem is based on a decentralized and community-driven infrastructure, open to everyone. The People’s SCE, a decentrally governed organization (DGO) manages products and services built on top of the eCredits Blockchain and provides a legal framework for consumers and regional businesses to actively participate in decisions about the future of eCredits.

Here is what you can expect when working at eCredits:

• Competitive salary based on experience and skills
• An international team from more than 12 nationalities with high ambitions
• Lots of potential for personal and professional development
• An interesting and diverse position with personal responsibility
• A company driven by a grand vision

Are you up for the challenge? If so, please email us your CV, cover letter and anything else you think might impress us. We are looking forward to hearing from you.

hr@ecredits.com