Gunvor Services is founded in 2000 and with more than 240 employees, is one of Estonia’s first and largest service providers for physical trading houses, including shipping logistics and operations, with additional specialists who cover accounting, compliance and IT functions. Gunvor Services is a Member of Gunvor Group, one of the world’s largest independent commodity trading companies by turnover, providing integrated trading products and logistics services for participants in the worldwide oil and energy markets.  

• Minimum 2-4 years of IT support/analysis function role in similar field
• Business knowledge in financial products
• Previous experience in conducting application software testing and guiding users through UAT
• Good understanding of database design, able to use SQL and complex Report generation
• General skills on ICT technologies, BI tools, excellent knowledge of MS Office
• Team player with ability to exercise flexibility, demonstrate initiative and proactivity
• Strong problem-solving and troubleshooting skills, demonstrate service-oriented approach and be able to cope in difficult/stressful situations
• Fluent in English (spoken and written)

you will be a member of the Trading Systems Support (TSS) team in Tallinn and reports to TSS Manager, located in Geneva. The primary role will be to deal with end-user issues/queries and to provide analysis on business-critical applications, trading systems covering a variety of energy commodities, in Tallinn and globally. He/she will be an extension of the TSS Team and will work closely with other teams on user issues, escalations, requests.

• Provide direct 1st and 2nd Level support to Front-Office and other post-trade users
• Ensure that sufficient accurate information is contained within incident reports
• Be responsible for the resolution of relevant incidents and requests.
• Ensure that correct resolutions are found and where not possible, escalate to appropriate Resolution Groups
• Ensure the users/requestors are regularly updated on their calls/requests until closure
• Escalate any complaints or potential issues to the Trading System Team Manager
• Contribute and assist on the compilation of different testing scenarios
• Have good understanding and follow the ITIL based service management processes