- Detailid
- Esmane info
- Ettevõte
Job description:
- Answering queries via chat and email
- Investigating, escalating and resolving customer cases
- Working closely with internal and external teams
Requirements:
- Fluent in written and verbal Japanese and English
- Excellent communication skills
- Strong multitasking skills
- Tech savvy - highly skilled with computer and new technologies
Beneficial skills:
- Experience managing demanding customers
- A strong eye for detail
- Basic knowledge of cryptocurrencies
- Basic knowledge of sports betting and casino games
We offer
- A fun, fast and fair work place
- Competitive pay before and after probation
- A work environment that welcomes your ideas and suggestions, no matter if they're big or small
- The best work parties and events
- Monthly sports compensation
- Unique personal development opportunities within the company
- Flexible holiday structure and sick pay
- Multiple possibilities to attend conferences and events
- No corporate BS
- Comfortable offices with plenty of food, drink and good vibes
Additional information
This role involves working during weekends and some unsociable hours. During the interview the working pattern will be communicated.
Asukoht
- Tallinn, Harjumaa, Eesti
Tööaeg
- Täistööaeg
Keeled
- Inglise
- Jaapani
Hanna-Mai Mändmaa
Heathmont is a dynamic and innovative business which provides a full range of services to the e-commerce and gambling industry. We pride ourselves on our ability to cater to all of our customers' requirements, delivering high-quality products to enable success. Heathmont provides a multitude of services from IT to Marketing, Design to Support with a strong desire to create the ultimate user experience.
Do you want the chance to use and further develop your exceptional skill set in a highly rewarding and fast-paced environment? Do you relish the opportunity to be innovative and drive continuous improvement in the customer experience? If so, we're looking for you to join us on the next exciting stage of our journey.
You'll be an essential member of the Support Team, providing an unbeatable experience for our clients. You will provide a service that exceeds our customer expectations, taking ownership and ensuring queries and issues are resolved on the first contact. The business is expanding rapidly, so you'll be used to working in a fast-paced environment which is constantly evolving and innovating, putting our customers at the heart of everything we do.