Customer Solutions Expert - German
Customer Solutions Expert - German
Oü Pipedrive
Customer Solutions Expert - German

Customer Solutions Expert - GermanOü Pipedrive

We’d like the Customer Solutions Expert to have:

  • Experience working in a customer-facing role
  • Excellent customer service skills – great listening, responsiveness, follow-through, further escalation, and such
  • Some experience with software testing, root cause identification, and issue documentation
    Understanding of email systems, filtering, spam, and mail integration
  • Basic understanding of relational databases. (But again, the most important thing is that you care)
  • Ability to interact with other team members in Support as well as other functional areas including product management and engineering
  • Fluency in German and English

It’s a big plus if the Customer Solutions Expert had:

  • Some knowledge of sales – leads, opportunities, deal tracking, and reporting
  • Experience with sales/CRM tools, such as Salesforce or Zoho CRM
  • Experience with helpdesk tools like Freshdesk, Zendesk, etc

In exchange we offer:

  • Competitive base pay 
  • A world-class working environment with perks like parties, craft workshops, skill training, an in-house gym, and of course, office dogs
  • Additional private health and accident insurance
  • Three paid health days per year to use how and when you prefer
  • A lively bunch of colleagues from over 50 different countries 
  • A value-driven workplace where people come first