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We’d like the Customer Solutions Expert to have:
- Experience working in a customer-facing role
- Excellent customer service skills – great listening, responsiveness, follow-through, further escalation, and such
- Some experience with software testing, root cause identification, and issue documentation
Understanding of email systems, filtering, spam, and mail integration - Basic understanding of relational databases. (But again, the most important thing is that you care)
- Ability to interact with other team members in Support as well as other functional areas including product management and engineering
- Fluency in German and English
It’s a big plus if the Customer Solutions Expert had:
- Some knowledge of sales – leads, opportunities, deal tracking, and reporting
- Experience with sales/CRM tools, such as Salesforce or Zoho CRM
- Experience with helpdesk tools like Freshdesk, Zendesk, etc
In exchange we offer:
- Competitive base pay
- A world-class working environment with perks like parties, craft workshops, skill training, an in-house gym, and of course, office dogs
- Additional private health and accident insurance
- Three paid health days per year to use how and when you prefer
- A lively bunch of colleagues from over 50 different countries
- A value-driven workplace where people come first