About us

Blocktrade is the go-to asset marketplace for everyone, helping to create wealth and joy in life for a global society. At Blocktrade, we believe in the power of community and trust. We strive towards being the most accessible marketplace while holding ourselves to the highest regulatory standards.

We make no difference between origin, gender, age or wealth when we educate and support our community in becoming more financially educated and directly applying their knowledge on digital markets. Only when every user leaves our platform wealthier in assets or knowledge, looking forward to coming back to further improve their life, have we reached our goal.

As our new Head of Customer Support, you will be part of customer facing team based in Tallinn, Estonia. The position is crucial to supporting our mission to make the financial markets accessible to everyone. Here are some of the tasks and challenges you will tackle:

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

As our new Head of Customer Support, you will be part of customer facing team based in Tallinn, Estonia. The position is crucial to supporting our mission to make the financial markets accessible to everyone. Here are some of the tasks and challenges you will tackle:

• Proven working experience as a Customer Support Manager or similar role
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• BS degree in Business Administration or related field

To continue to provide a top-tier trading facility for security tokens, crypto assets, Crypto Traded Indices™ and other tokenized assets, we are looking for an experienced Head of Customer Support in Tallinn, Estonia. Here is what you can look forward to when working for Blocktrade:

• Competitive salary based on experience and skills
• Experienced co-workers in fintech
• A seat at the table – you get to participate in the decision-making process
• An opportunity to innovate and to lead smart bunch of people
• A chance to work on challenging and yet unsolved problems
• Mentorship – you will be guided by the best in the industry