- Detailid
- Esmane info
- Ettevõte
YOUR POSITION:
SPANISH-SPEAKING COLLECTION SPECIALIST
We are looking for an analytical, solution-focused person, who is a great communicator in both Spanish and English and has previous experience in debt collection or call center/customer care business. Your everyday work will involve debt collection, dealing with customers and external partners as well as reporting on debt progress. You will also be developing the Spanish collection processes in accordance with the Group standards whilst collaborating with a variety of internal stakeholders.
YOUR RESPONSIBILITIES:
- Managing the collection of overdue debts and pre-collection activities;
- Planning and coordinating of resources
- Close, professional, and timely collaboration with external partners;
- Close cross-functional communication in the organization regarding status updates, issues, prioritizations, changes, and risks;
- Analyzing debt collection process results, proposing improvement ideas, and implementing changes to further develop our existing top-notch processes;
- Preparing and submitting reports to the Management in accordance with the established periodicity;
- Systems you will be working with: Confluence, Jira, Google services, Slack, MS office, Excel, and Power BI.
REQUIRED EXPERIENCE AND SKILLS: - Fluency in Spanish and English (written and spoken alike);
- Besides having 3+ years of experience in debt collection or call centre/customer care business oriented towards European markets, then this is something you are truly passionate about;
- Excellent user-level knowledge of supporting IT systems and communication technologies;
- A team player with strong communication skills;
- Excellent analytical and problem-solving skills;
- Self-motivation and willingness to take responsibility;
- Result-oriented and innovative mindset
BONUS POINTS IF YOU HAVE:
-Experience with CTI (auto dialer) systems, collection core system platforms, and reporting -systems such as Power BI;
-A Bachelor´s degree in business, commerce, or finance;
-On good terms with shift-work.
WE OFFER:
- Dynamic and interesting work within a rapidly growing international company;
- Diverse international team;
- Supportive environment facilitating growth and achievement;
- Regular company parties and events;
- Supportive environment where hands-on approach is highly appreciated.
Asukoht
- Tallinn, Harjumaa, Eesti
- Kaugtöö võimalus
Lõõtsa 5
Tööaeg
- Täistööaeg
Oskused
Keeled
- Inglise
- Hispaania
Ksenia Karkavenko
Creditstar Group is a rapidly growing international consumer finance company, headquartered in Tallinn, Estonia and operating in multiple European markets.
At the core, we are a financial technology company that uses automated processes, algorithms and data analysis to make financial instruments easily available to a population of more than 175 million people in our target markets. We are a team of ambitious professionals who value innovation, speed, high growth and high performance. For more information on the group, please visit www.creditstar.com.
Our vision is to build and deliver digital banking products of the future. If you want to be part of this, here is your chance.