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CUSTOMER SUPPORT AGENT (PORTUGUESE SPEAKING) - NIGHT SHIFTS ONLY
CUSTOMER SUPPORT AGENT (PORTUGUESE SPEAKING) - NIGHT SHIFTS ONLY
Heathmont OÜ
CUSTOMER SUPPORT AGENT (PORTUGUESE SPEAKING) - NIGHT SHIFTS ONLY

CUSTOMER SUPPORT AGENT (PORTUGUESE SPEAKING) - NIGHT SHIFTS ONLYHeathmont OÜ

Role:

You'll be an essential member of the Support Team, providing an unbeatable experience for our clients. You will provide a service that exceeds our customer expectations, taking ownership and ensuring queries and issues are resolved on the first contact. The business is expanding rapidly, so you'll be used to working in a fast-paced environment which is constantly evolving and innovating, putting our customers at the heart of everything we do.

Tasks:

  • Answer queries via Live Chat and email
  • Investigating, escalating and resolving customer cases
  • Working closely with internal and external teams

Requirements:

  • Fluent in written and verbal English and Portuguese
  • Excellent communication skills
  • Experience managing demanding customers
  • Tech savviness - highly skilled with computer and new technologies

Beneficial skills:

  • Multitasking
  • A strong eye for detail
  • Basic knowledge of cryptocurrencies 
  • Basic knowledge of Sportsbet.io and Bitcasino.io

We offer:

  • A fun, fast and fair work place
  • Competitive pay
  • A work environment that welcomes your ideas and suggestions, no matter if they're big or small
  • The best work parties and events
  • Monthly sports compensation
  • Unique personal development opportunities within the company
  • Flexible holiday structure and sick pay
  • Multiple possibilities to attend conferences and events
  • No corporate BS
  • Comfortable offices with plenty of food, drink and good vibes

Additional information:

This role involves working only during nights as well as sometimes working on weekends and some unsociable hours. The working pattern will be communicated during the interview.