- Detailid
- Esmane info
- Ettevõte
What is the purpose and content of this role?
Your job at Fortumo will be to build and maintain strong relationships with our bundling clients and manage coordinating day-to-day work of project delivery and operational excellence for leading streaming and VOD providers. In this role, you will be our bundling providers' trusted advisor, identifying and addressing their technical concerns, requests, and aligning their priorities, projects, and problems by working closely with internal teams (e.g. different bundling teams, connectivity, customer support, and account management).
Your day-to-day
As a part of our Account Management Team, this role is all about communicating and supporting our bundling clients.
As Bundling Technical Account Manager, you will:
- build strong customer relationships (this also includes leading day-to-day operational meetings and preparing and leading the quarterly business reviews), especially with key stakeholders and manage their expectations
- work closely with our internal teams, bundling clients and telco partners where you are the key stakeholder coordinating project launches on timely manner
- evaluate merchant needs to suggest improvement areas for the program, additional features, etc.
- track account performance (incl. service disruptions) using data and metrics to proactively drive improvements
- take ownership of all technical initiatives for designated bundling merchants incl. coordinating the day-to-day operational support
- work closely with internal teams (e.g. bundling project owners, ops and engineering teams) assuring that customer issues are being resolved and prioritised accordingly
- establish best practices for your designated bundling customer programs (incl. project mapping, reporting, workflows with relevant internal teams, etc.)
Skills and requirements, we expect from you to
- 2+ years of experience in technical, account or product management roles
- have strong people, communication and project management skills
- enjoy tackling the technical challenges that come with big-scale products
- have an ability to work independently and be self-motivated in a fast-paced, often ambiguous and rapidly changing environment
- have a strong bias for action; ability to juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environment
- be street smart; willingness to roll up the sleeves and do what is necessary to meet the goals
- proven ability to meet or beat deadlines, prioritise quickly, organise team efforts and deliver results
- have a track record of managing deliverables from multiple parties to meet challenging deadlines and complex projects
- have excellent communication skills in English, both verbal and written, other languages are bonus
We offer you
- solid, skilled team - 30% of the team has been at Fortumo for 5+ years. People come, stay, and grow. We have gone through multiple big shifts in business, gone through difficult times and successfully launched new business lines together
- exciting personal growth opportunities in one of the most motivated and inspiring teams in Estonia
- work-life balance, we are involved in the Family Friendly Employer program
- independence in defining your role: the freedom to act and take responsibility
- a cozy and comfortable working environment at our office in Tallinn or Tartu
- extra paid sick days for yourself or in case your children are ill
- internal & external trainings and much, much more
Asukoht
- Tartu, Tartumaa, Eesti
Tööaeg
- Täistööaeg
Keeled
- Inglise
Elis Krevald
56267922
Fortumo enables people to pay for digital content and services on their phone bill. For our customers including Google, Spotify, and Amazon, this opens up the opportunity to collect payments from 4 billion people across the world without a credit card.
We are a close-knit team of experienced people who want to constantly grow and learn from each other. Together, we are building a platform that serves a business-critical role for some of the world’s largest digital entertainment companies.