IT Operations Engineer

Preferred previous experience as an IT Administrator or Support Engineer in a high-paced environment
Basic knowledge of Servers, Networks and Databases preferred
Experience with Okta and Gsuite is essential
Experience supporting Apple OS X and Windows 10 is essential
Ability to operate tools, components, and peripheral accessories
Knowledge of Cloud environments would be desirable
Self motivated and able to work autonomously
Creative problem solving skills, with good attitude and willingness to learn
Excellent written and verbal communication skills
Fluent in English

Provide customer focussed technical support to our local and branch users, on a mix of Windows and Mac devices
Primary processing, settlement and / or delegation of tickets related to CKO Freshservice Tallinn office
Support and administer a wide range of market leading SAAS apps, such as Jamf, Atlassian, Google Workspace and Okta
Partnered with our People Experience team, to maintain the office technology including Zoom Rooms, WiFi and digital signage
Managing the local inventory, ensuring all items are recorded and removed if needed
Equipment selection for purchasing (monitors, TV’s, mouses etc.), installation or installation arrangement
Capable of researching and finding solutions to various application reoccurring issues
Act as a point of resource for everything technology
Regular inspection of the infrastructure and equipment required for the operation of the Tallinn office (screens / cameras)
CKO onboarding support, solving employees problems and helping new people to get started. Ensuring access is provided and holding inductions