Are you ready for a challenge?

Playtech's Service Operations unit is looking for a full-time Problem Coordinator. Press play and let’s design future technology together!

Your influential mission. You..

• Will be conducting root cause analysis for critical and reoccurring incidents and coordinating activities to prevent incidents from happening
• Will be managing the life-cycle of identified problems (reporting, investigation, communication, and coordination of activities to address root causes)
• Will be maintaining Problem Management interfaces with other units in the company
• Will be promoting Problem Management mindset across the company
• Will be proactively offering ideas and solutions to avoid interruptions and to minimize the impact of interruptions that cannot be prevented (via trend analysis of important services or historic incidents)

Your unlimited powers. You..

• Are a confident communicator and understand the impact and benefits of building up good work relationships with your peers
• Have very good problem-solving skills with an emphasis on the resolution of complex technical problems
• Are able to process and acquire new information with ease, in order to quickly understand complex systems and coordinate virtual technical teams to solve problems
• Are well organized, self-managed and take full responsibility in the scope of daily work
• Are persistent and curious enough to keep investigating and pushing important topics - you won't be stopped by obstacles or an apparent dead-end before you reach the resolution
• Have general knowledge of service operation frameworks (such as ITIL, Lean IT, DevOps)

Our unique attributes. We..

• Are a global IT powerhouse
• Are on a mission to create technology that changes the way people experience gaming entertainment
• Offer a role with a real impact - your contribution improves the level of service that Playtech is offering to its clients
• Have a supportive team and varied opportunities for personal growth in a technology-rich environment
• Offer rewarding professional challenges - self-satisfaction and dopamine rush are guaranteed after closing an outstanding complex problem
• Value active lifestyle, flexibility, and diversity

PLAYTECH IS ONE-OF-A-KIND
There are around 400 unicorns in the world and Playtech is proudly one of them. But we are more than an average unicorn. We are one-of-a-kind.
Two decades of experience and prestigious industry awards demonstrate we don’t follow gaming industry trends. We set them.
With us, you can find your passion, choose from unlimited career paths, be part of a supportive and motivated community and work with the absolute best.

SERVICE OPERATIONS unit aims to establish and maintain a balance between our customers' expectations and Playtech’s operational capabilities, advocate service management's best practices and continuous improvement throughout the service lifecycle. Service Operations is enabling the success of Playtech business.