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CUSTOMER SUPPORT REPRESENTATIVE (ENG +OTHER LANGUAGE)
CUSTOMER SUPPORT REPRESENTATIVE (ENG +OTHER LANGUAGE)
Interactive Brokers Software Services Estonia
CUSTOMER SUPPORT REPRESENTATIVE (ENG +OTHER LANGUAGE)

CUSTOMER SUPPORT REPRESENTATIVE (ENG +OTHER LANGUAGE)Interactive Brokers Software Services Estonia

Tasks

  • Functional and market oriented support for the Interactive Brokers Trader Workstation (TWS) and client accounts
  • Problem management across a wide range of service issues including: trade, margin, and risk analysis; account configuration and funding; global exchanges and products (equities, bonds, forex, related derivatives); securities regulations
  • Opportunity for certification with US and European exchanges
  • Cash deposit and withdrawal activity, position transfers, and account administrative functions
  • Order status, trade and delivery settlement, exercise & assignment, expiration processing, and corporate actions
  • Commission structure, interest and fees

Requirements

  • University degree or equivalent to Bachelors degree
  • Experience in exchange trading or brokerage or financial services (US registrations desirable)
  • Strong verbal and written communication in English to accommodate client inquiries directed via telephone, email or online chat
  • Strong communication skills (native speakers preferred) in at least one of the following languages: Spanish, French, German, Italian, Portuguese, Polish, Czech, Slovak, Slovenian, Russian
  • In depth understanding of the following financial instruments: stocks, securities options, futures, options on futures, foreign exchange and fixed income
  • Registrations: FINRA Series 7 or ability to obtain this license
  • Fast learner, proactive and helpful
  • Working knowledge of various exchange operations and regulations, product offerings and specifications, execution platforms and rules, and margin methodologies
  • Proficiency in any of the following languages is a plus: Spanish, French, German, Italian, Chinese

We offer

  • Competitive compensation package including share plan
  • Vision and dental benefits,sport activities compensation
  • International fast growing environment within a highly successful company
  • Lunches paid for by the company
  • Normal office hours: no night shifts, no weekend work

Additional information

In order to speed-up application processing please apply here: https://boards.greenhouse.io/ibkr/jobs/4249114002