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Sisu Group is a fast-growing iGaming startup with over 180 team members and offices in Tallinn and Malaga. We are on a mission to redefine the future of iGaming and sports betting by building cutting-edge technology and next-generation player experiences. In 2024, two brands were successfully launched. Backed by €21M in secured funding, the majority of our company is owned by the people building it, our team. Sisu promotes a collaborative, non-corporate culture, offering competitive salaries with stock options to match.
We are looking for a Customer Support Specialist who has a positive and customer centric attitude to join our team. As a Customer Support Specialist, you will provide outstanding service to our clients via chat and email.
You will also collaborate with all other teams within the company to ensure customer satisfaction and loyalty. In addition, you will have the chance to learn new skills and grow your career within the organisation.
As a Customer Support Specialist, you will:
- Respond to customer inquiries and issues in a timely and professional manner via chat and email.
- Collaborate with other teams and departments to solve customer queries, enhance operational efficiency, and improve customer experience.
- Provide feedback and suggestions to improve our products and processes based on customer insights.
- Maintain a positive and customer centric attitude at all times and uphold our company values.
- Work flexible morning and evening shifts that may include public holidays and weekends according to business needs.
What You Bring To The Role:
- Excellent verbal and written communication skills in English and Finnish languages.
- A strong sense of empathy and a problem-solving attitude.
- Ability to work independently and as part of a team.
- Able to take ownership and initiative of customer cases and things that can improve the department.
- Customer service experience, preferably in an online gaming company or a crypto company.
Location: You are based in or willing to relocate to Tallinn, Estonia, where our office is located, working hybrid - 4 in the office and a day remote.
Starting date: ASAP
Company culture and benefits:
At Sisu Group we believe in creating a positive and inclusive workplace culture where teamwork is the key. We value collaboration, open communication, and treat all team members as equals. We encourage our employees to be proactive and take ownership of their work, while also providing the support and resources needed to help them grow and develop even further.
We understand that our employees are our biggest asset, which is why we offer a competitive compensation package that includes stock options, and generous paid time off. We believe that building a great company is about more than just creating a successful product, it's about building a community of passionate and driven individuals who share a common goal.
If you're looking for a company where you can grow professionally, work with talented and dedicated colleagues, and make a real impact, then Sisu Group is the place for you.
By submitting this application, the candidate agrees that Sisu Group stores personal details to be able to process the job application. Sisu Group follows and is compliant with the General Data Protection Regulation.
Selle ametikoha keskmise palga info leiad aadressilt palgad.ee.
Asukoht
- Tallinn, Harjumaa, Eesti
Neutra Torn, 10145 Tallinn, Estonia
Tööaeg
- Täistööaeg vahetustega
Keeled
- Inglise
- Soome
Kontaktisik
Ginta Baranauskaite
Ginta Baranauskaite
Sisu Group is a fast growing iGaming startup with offices in Tallinn and Malaga, driven by a team of more than 190 passionate professionals. We take pride in fostering a culture that’s fast-paced, collaborative, and genuinely enjoyable. Sisu, the Finnish word for extraordinary courage and grit, perfectly captures our spirit as we set out to build the world’s most powerful iGaming products and next-generation player experiences.
Founded by our visionary team behind industry successes like Coolbet, Nordicbet, and Triobet, Sisu Group brings together over 1,100 years of hands-on experience in iGaming. We are product-led, innovation-obsessed, and know what it takes to build a successful company. Backed by €21M in secured funding, the majority of our company is owned by the people building it, our team.
We are on a mission to redefine the future of iGaming and sports betting by building cutting-edge technology and next-generation player experiences. Our 100% cloud-native platform is designed for performance, scalability, and agility-making it easy to power diverse brands across multiple markets. In January 2024, ReSpin - Casino was launched, a lightning-fast online casino with a focus on personalized rewards and tailored user experiences. In June 2024, the launch of Epicbet - Sportsbook followed, a bold, sports-driven brand built with a premium user journey and the fully proprietary sportsbook engine at its core.
Now in April 2026, we introduced our third brand Shokker - Casino. Bold, fresh, and unapologetically different, it’s designed to bring a new energy and stand out in its own way.
As we continue to scale rapidly, we’re always on the lookout for top talent ready to make an impact. At Sisu, we are avoiding corporate, and everyone is an owner-offering competitive salaries with stock options to match.
Sarnased töökuulutused:
Süsteemiadministraator / IT spetsialist
Elektriala ekspert
IT kasutajatoe spetsialist