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Malwarebytes is looking for...
A Senior Customer Retention Manager who can blend analytical and creative thinking to deliver customer-first solutions. Your role will focus on subscription management and customer portal initiatives to drive engagement and retention and will be dedicated to providing engaging and impactful experiences for our customers. We focus on generating sustained growth through innovative and purpose-driven marketing programs. Reporting directly to the Lifecycle and Customer Experience Director, you will monitor and report on key findings, identify opportunities for improvement, and work cross-functionally to bring ideas to market.
Skills You'll Need to Have:
- 5+ years of experience in customer retention and lifecycle marketing
- Experience with subscription products and ecommerce subscription management and payment processes
- A passion for exceptional customer education, engagement, and inventive marketing programs
- Strong analytical skills with the ability to interpret data, identify trends, recognize opportunities, and report findings
- Excellent communication skills and ability to collaborate with stakeholders at all levels
- Experience with product analytics tools and a/b testing solutions like Amplitude and VWO
Tööülesannete kirjeldus
- Lead key retention efforts by driving optimization and expansion of key touchpoints, focusing on in-app and customer portal experiences
- Use product analytics, business trends, and customer insights to shape engagement and retention strategies
- Partner with product, lifecycle, and e-commerce teams to improve subscription management capabilities including upsell, renewal, and downgrade flows
- Create clear and detailed briefs to convey marketing requirements, quantitative goals, and customer intent
- Support go-to-market efforts for new digital products and services, enabling crosssell, engagement, adoption opportunities
- Lead cross-functional projects with minimal guidance, fostering collaboration and building consensus to achieve shared goals and outcomes
- Develop innovative strategies to drive customer engagement, create habit loops, and demonstrate ongoing value
Omalt poolt pakume
- Comprehensive medical, dental, and vision insurance coverage
- Employee Referral Bonus Program
- Wellness programs
- An opportunity to do something great for yourself and the world!
Selle ametikoha keskmise palga info leiad aadressilt palgad.ee.
Asukoht
- Tallinn, Harjumaa, Eesti
Kai 1
Tööaeg
- Täistööaeg
Keeled
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Kontaktisik
Karena Kurvits
Karena Kurvits
Malwarebytes believes that when people and organizations are free from threats, they are free to thrive. Founded in 2008, CEO Marcin Kleczynski had one mission: to rid the world of malware. Today, Malwarebytes has grown beyond malware remediation to ensuring cyberprotection for every one, providing device protection, privacy, and prevention solutions in the home, on-the-go, at work, or on campus. With threat hunters and innovators across the world, we want great people, like YOU, to join our team!