Genius Sports is at the forefront of the sports technology landscape, delivering real-time data and innovative digital solutions that connect sports, brands, and fans worldwide. From data capture to distribution, we are an integral partner to sports leagues and federationsincluding the NFL, English Premier League, FIBA, and NCAA ensuring that critical data and cutting-edge products reach millions of users. 

If you want to be part of a passionate global team shaping the future of sports entertainment, then come and join us. We foster an environment where creativity, collaboration, and continuous learning drive innovation for our partners and end-users.  

We are looking for a Customer Support Analyst, who will be a core component in our mission to go above and beyond for our customers. This role will contribute to our day-to-day support operations by managing external client requests, working daily across a variety of internal departments to make sure our customer operations are running efficiently and to the highest quality. This is an ideal job for someone who is an effective multi-tasker, self-starter and critical thinker with keen attention to detail and a passion for working with everyone from clients to internal engineering and business development teams.

 

 

As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.

We have adapted a forward-thinking Ways of Working framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.

Our employees are empowered to stretch the boundaries of whats achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.