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The Field Operations Manager (FOM) leads & manages ZOOPs iGo (Information Gathering operations). The role is multicultural and global in nature. You will harness humans, software and AI models to collect valuable market insights.
MAIN DUTIES AND RESPONSIBILITIES
Manage people
• Hire 100 contractual workers in 50 countries every year
• Create & upgrade training material for a large, globally distributed, part-time workforce
• Review performance, invoices / time sheets. Authorize hundreds of payments per year
Talk to clients
• Be the face of the company during operational and new project definition meetings
• Offer additional services to existing clients. This is not a major part of the job, but it exists
• Occasionally, travel to client locations or company offices in Asia, Europe or the Americas
• Renegotiate IGo contracts annually. Prepare offers for new campaigns and clients
Process & data excellence
• Promote efficiency & quality through the design, monitoring and actualization of processes
• Ensure that collected data is useful to clients. Look for ways to extract more value from it
• Work with our software developers to improve your own IGo tools & systems
Ensure fundamentally sound business
• Codevelop & meet financial objectives
• Watch trends, attend seminars, read books on the emergence of Continuous Intelligence
• Drive a continuous innovation culture throughout ZOOPs own people, software & systems
WHAT WE OFFER
• Competitive remuneration
• Technologically advanced clients, at the forefront of the industry
• State of the art software and equipment
• Stimulating teamwork environment
• Fascinating global environment
• Caring, passionate, and bright colleagues who will support your career growth every day!
ADDITIONAL INFORMATION
• The schedule of work may be outside regular Estonian business hours during some peak periods of the year, as determined by ZOOP according to needs and, in particular, to support its operations in the United States, Europe and Asia-Pacific time zones.
• Normal work hours shall be of 40 hours per week with usually a few peak periods per year during which longer hours may be required.
• However, applicant will not normally work during weekends or on overtime schedules.
• Some international travel opportunities may arise.
• Excellent English (C1) is required for this job.
Selle ametikoha keskmise palga info leiad aadressilt palgad.ee.
Asukoht
- Tallinn, Harjumaa, Eesti
- Kaugtöö võimalus
Tööaeg
- Täistööaeg
Keeled
- Inglise
Kontaktisik
jobs.ee@zoop.net (recruitment)
jobs.ee@zoop.net (recruitment)
Back to Estonia!
ZOOP is a Canadian software enterprise. We help major corporations make wiser & faster decisions through Continuous Intelligence, i.e. by developing advanced analytics systems to detect anomalies, predict opportunities and support data-driven decisions in real-time.
We are not new to Estonia. In fact, we had a beautiful office in Vanalinn from 2015 to 2020, where we successfully employed a dozen people to support a large European project. We left Estonia at the top of COVID, but its creative framework remained in our minds.
Well, 5 years later, we are enjoying 30% annual growth, and our biggest European client is now requesting us to set up a permanent establishment in the EU
Estonia, the road leads back to you.
Sarnased töökuulutused:
Assistent
Chief Operating Officer (COO)
Digiarenduste juht