Our Hub88 TechOps team is growing, and we are looking for new talent to join us on our journey! 

We're looking for a detail-oriented team player with strong communication skills and a passion for problem-solving. The ideal candidate thrives in a fast-paced environment, is comfortable working with both internal teams and external clients, and brings a customer-first mindset to everything they do. Due to the nature of this position you will participate in various different aspects of business to business workflows from compliance, sales, accounting, account management, product development and customer support - TechOps supports and is supported by all the aforementioned departments.

Your day-to-day

• Coordinating, configuring, onboarding and supporting internal and external clients integrated to our platforms;
• Cooperating with other TechOps teams, Supplier operations team, the Product development teams, Commercial team and Management;
• Responding to and resolving external and internal queries and incidents in a timely manner including on-call support out of business hours on a rotating roster;
• Investigating, logging and resolving identified issues and performing routine follow ups of escalated issues until resolution;
• Reporting and escalate any potential fraud or security issues.

Your background and mindset

• 1-3 years of experience as technical support, application engineer or similar technical position;
  
• Pragmatic approach to problem solving;
  
• Attention to detail and precision;
  
• Excellent level of verbal and written English;
  
• A team player and strong communicator, with excellent interpersonal skills;
  
• Be proactive, adaptive and possess a customer-focused mindset;
  
• Understanding of gambling game fundamentals;
  
• Exceptional verbal and written communication skills in English;
  
• Confidence with Excel/Google Sheets is a plus;
  
• Experience in igaming is a plus.
  

Please note, we don't offer a relocation support for this position!