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Requirements for candidates
Kuehne+Nagel is a global leader in the logistics industry, transforming supply chains for some of the worlds most influential businesses. We are proud to be the No. 1 sea and air freight forwarder worldwide, offering tailored logistics solutions that are both impactful and sustainable. With our global reach, we have unparalleled access to the people, data, and insights necessary to adopt advanced technologies and deliver future-ready solutions. We remain committed to balancing innovation with the diverse technologies that power our operations, ensuring we meet the demands of today and tomorrow. Every day, we go above and beyond to meet the needs of our customers, ensuring that our solutions not only meet their expectations but also contribute to a more sustainable world.
Your Role
As an IT Support Engineer, you will be responsible for delivering advanced technical support to our customers and partners. This role involves deep technical troubleshooting, resolving complex issues, and collaborating closely with development teams on intricate product challenges. You will also contribute to strategic projects and initiatives, enhancing our products and services. This position offers an excellent opportunity to expand your technical expertise in a collaborative and innovative environment, working with various internal and external stakeholders.
Your Responsibilities
- Incident and request handling in complex and distributed application environment using structured resolution approaches.
- Identify, evaluate, research, analyze, and provide solutions for reported and proactively detected issues.
- Coordinating the escalation of incidents and service requests to specialized technical support teams, in compliance with defined escalation policies.
- Active ticket ownership, ensuring timely response, follow-up and communication with any involved party in order to find a quick solution.
- Contributing to extending of knowledge base to ensure Know-How transfer to and within the application support team.
- Maintaining effective working relationships with other support teams, IT departments, Business and external service providers
- Participate in root cause analysis to prevent recurrence of issues.
- Monitor system performance and proactively address potential issues and document and report on support activities and outcomes.
- Working in shifts is required.
Your Skills and Experiences
- Professional education or degree in IT, or equivalent work experience
- Strong ability to analyse and solve technical problems
- Ability to learn fast and become proficient with unfamiliar systems
- Proficient communication skills in English, both written and verbal
- Target-oriented team player
- Experience with relational databases and SQL
- Basic experience with Unix/Linux
- Excellent problem-solving and critical-thinking skills.
- Strong organizational and multitasking abilities.
- Ability to work independently and as part of a team.
Good Reasons to Join
Join Kuehne+Nagels IT Hub in Tallinn, where your work will have a meaningful impact on the logistics industry. Here, youll find hybrid work model, extensive health benefits, and a culture of continuous learning that ensures your career growth. Youll be surrounded by extraordinary and committed people, all dedicated to shaping the future of logistics. Even if you dont tick every box, we encourage you to apply your unique perspective and experience could be exactly what we need. Be part of a team that values work-life balance, supports your personal well-being, and empowers you to contribute to something truly impactful.
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Asukoht
- Tallinn, Harjumaa, Eesti
Lootsa 2B, Tallinn, Harju County 11415 EST
Tööaeg
- Täistööaeg vahetustega
Oskused
Keeled
- Inglise
Kontaktisik
Shama Azaz
Shama Azaz
With over 78,000 employees at some 1,400 locations in over 100 countries, the Kühne+Nagel Group is one of the worlds leading logistics companies. Its strong market position lies in the sea logistics, air logistics, contract logistics and overland businesses, with a clear focus on high value-added segments such as IT-based integrated logistics solutions. Kühne+Nagel's clearly structured IT management contributes to increased operational efficiency and with it to successful business results and improved competitiveness.
Sarnased töökuulutused:
IT Project manager
Tehnilise toe konsultant
DevOps engineer