1567
- Подробности
- Основная информация
- Компания
Job decription
The Customer Operations Specialist is responsible for delivering high-quality, multi-channel customer engagement while supporting the company’s broader operational goals. This role combines customer support, sales enablement, collections assistance, and loan servicing activities to ensure an exceptional and compliant customer journey. The specialist acts as a first point of contact, ensuring accurate guidance, efficient resolution, and proactive contribution to revenue and operational excellence.
Customer Support & Communication
- Respond promptly and professionally to customer inquiries across chat, phone, email, WhatsApp, Messenger, and other approved platforms.
- Provide accurate information and guide customers through products, services, and processes.
- Maintain a customer-first approach by demonstrating empathy, clarity, and professionalism.
- Keep customers updated on the status of their requests, complaints, applications, or collections cases.
Sales & Revenue Generation
- Identify customer needs and recommend suitable products and services.
- Drive sales through proactive engagement, upselling, and cross-selling initiatives.
- Support the achievement of individual and team revenue targets by converting service interactions into opportunities.
Collections & Loan Support
- Provide first-level assistance in payment reminders and repayment arrangements, ensuring sensitivity and compliance.
- Escalate complex collection or loan-related cases to dedicated teams with complete and accurate documentation.
- Support loan servicing activities where applicable, ensuring smooth processing and customer guidance.
Issue Resolution & Escalations
- Handle and resolve standard customer issues independently, ensuring swift and effective outcomes.
- Escalate sensitive or complex cases (e.g., complaints, collections, fraud) with proper documentation.
- Follow up to ensure timely and complete resolution for the customer.
Quality, Compliance & Risk
- Adhere to company policies, compliance guidelines, and regulatory standards at all times.
- Maintain accurate and complete records of all customer interactions.
- Support GDPR, fraud detection, and complaint processes by escalating cases appropriately.
- Uphold the highest quality standards in every interaction.
We offer:
- A Truly Global Workplace – work with professionals from 40+ nationalities, bringing diverse expertise, perspectives, and a collaborative international culture.
- Hybrid & Flexible Work – we support work-life balance with remote work options and modern office spaces across Europe.
- A Culture of Growth – we invest in your future, offering LinkedIn Learning, mentorship, and professional development programmes, including HiPo and leadership development initiatives to support career advancement.
- Financial Growth Opportunities – benefit from our share purchase matching programme, allowing you to invest in your future with matched contributions and long-term financial rewards.
- Workation Programme – work remotely from different countries for up to 2 months per year, experiencing new cultures while staying connected and productive.
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Вы можете узнать среднюю зарплату на эту должность на palgad.ee.
Место работы
- Tallinn, Harjumaa, Эстония
- Гибрид
Тип работы
- Полный рабочий день
Навыки:
Языки
- Эстонский
- Русский
Контактное лицо
Jasmeen Kaur
Jasmeen Kaur
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