Dispute Officer

CMA CGM GLOBAL BUSINESS SERVICES OÜ

Подробности
Основная информация
Компания

Your main duties will include

Our dynamic and international dispute team is making sure that the company is well-powered with money by ensuring that our partners have all invoices-related questions solved.

Research and investigate relevant facts and circumstances relating to a customer’s dispute and decide an outcome based on information available and in line with CMA CGM Group’s terms and conditions.
Apply time management skills to resolve disputes quickly and efficiently to minimise delay of payment.
Communicate with customers, team and stakeholders in a professional manner.
Gather and apply knowledge about internal and external processes for faster query resolution.
Ensure there are no re-queries due to insufficient investigation.

Requirements

We are looking for you if you:

Are fluent in English both in spoken and written - official working language is English
Are Estonian or EU citizen or hold a long term residence permit
Have a good grasp of MS Office suite
Have ability to work with deadlines and good time management skills
Have ability to apply logic to solve problems
Have strong communication skills, social skills and positive mindset
Are action oriented and not afraid of challenges
Can quickly adapt to the system and process changes

Why join CMA CGM GBS Estonia?

We offer the chance to work for one of the largest shipping and logistics companies in the world, full training for the position and opportunity to work partly from home after probation period.

Not only is CMA CGM GBS Estonia a multicultural working environment but we have also been awarded with the Great Place to Work certificate, received the Respecting Differences label and have been recognized for being an equal wage payer and a mental health-conscious workplace.

The global presence of the company opens doors for exciting career paths and learning opportunities. Among other benefits we offer health and life insurance, additional vacation days and Stebby.

Working time is from Monday to Friday from 8:00-17:00 or 09:00-18:00 (includes 1 hour lunch)

Брутто-зарплата в месяцБрутто/мес. € 1550 - 1650

Дополнительная информация: Career Opportunities Within the Organization Inclusive Work Culture International Career Opportunities Modern Working Conditions Motivating Additional Benefits Package Paid Extra Holiday Professional Development Opportunities Sports Compensation

Место работы

Tallinn, Harjumaa, Эстония
Peterburi Tee 2F
Гибрид

Тип работы

Полный рабочий день

Навыки:

time management analytical thinking adaptability and problem solving quick learner communication skills

Языки

Английский

Контактное лицо
Maria-Marlene Parm

CMA CGM Global Business Services OÜ (short GBS Estonia) is part of the CMA CGM Group, a leading worldwide shipping group founded in 1978 by Jacques R. Saadé. CMA CGM has a global presence thanks to its numerous vessels calling various ports all over the world. CMA CGM has grown continuously and has been constantly innovating to offer its clients new sea, land, air and logistics solutions. Headquartered in Marseille, the Group has employees all over the world in hundreds of agencies. Our office in Tallinn has around 350 employees and possesses strategical importance within the whole group. The presence of innovation and a technological edge alongside the hard work of our people has made GBS Estonia a trusted contributor of CMA CGM group.

Вебсайт компании: https://www.cma-cgm.com/