Customer Support Specialist

Waybiller OÜ

Подробности
Основная информация
Компания

Responsibilities

At Waybiller, we believe great customer support is more than answering questions - it’s about creating meaningful partnerships with our users. We’re looking for a Customer Support Specialist who combines empathy, curiosity, and tech-savviness to help logistics companies work smarter.

What You’ll Do

Help our customers succeed by solving technical and workflow-related issues via chat, email, and phone.
Be a strategic partner - share feedback and insights that help improve our product and customer experience.
Maintain and grow our internal knowledge base to make onboarding and self-service smoother.
Collaborate closely with Product, Engineering, and Customer Success teams to streamline processes and elevate support quality.
Track and improve customer experience metrics.

What Makes You a Great Fit

You’re empathetic, patient, and genuinely enjoy helping others.
You have excellent communication skills - in both Estonian and English. Russian is a plus!
You’re comfortable learning new digital tools and systems.
You stay calm under pressure and love solving puzzles.
Experience in SaaS or tech support is a plus, but curiosity and willingness to learn matter more.

Why You’ll Love Working at Waybiller

Be part of a growing team that’s transforming the logistics industry.
Friendly and flexible work culture - we trust you to manage your time.
Learning opportunities and career growth in a supportive environment.
Regular team events and a collaborative spirit that values your ideas.

Вы можете узнать среднюю зарплату на эту должность на palgad.ee.

Дополнительная информация: sport compensation, team events, personal development, flexible work, hybrid working

Место работы

Tallinn, Harjumaa, Эстония
Mäealuse 2/1

Тип работы

Полный рабочий день
Гибкий график

Навыки:

Excellent customer service communication skills techinal know-how tech support

Языки

Английский
Эстонский

Контактное лицо
Grete Samma
56280032

Founded in 2017, Waybiller was a brainchild of a team of developers and business consultants at Thorgate. After creating three very successful waybill softwares for the forestry industry, Waybiller was created as a spin-off to make the logistics industry paperless!

Вебсайт компании: https://waybiller.com/