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Technical Support and Onboarding Officer
Genius Sports
Technical Support and Onboarding Officer
Genius Sports
Technical Support and Onboarding Officer
Genius Sports

Technical Support and Onboarding Officer

Genius Sports

A bit about us

Genius Sports is at the forefront of the sports technology landscape, delivering real-time data and innovative digital solutions that connect sports, brands, and fans worldwide. From data capture to distribution, we are an integral partner to sports leagues and federationsincluding the NFL, English Premier League, FIBA, and NCAAensuring that critical data and cutting-edge products reach millions of users.  

If you want to be part of a passionate global team shaping the future of sports entertainment, then come and join us. We foster an environment where creativity, collaboration, and continuous learning drive innovation for our partners and end-users.  

The Role

Join our Onboarding Team supporting technical systems used by sports teams, leagues, and federations globally. You'll handle installations and ongoing technical support, bringing both customer service and tech skills to a fast-paced, collaborative environment. If you love sports and tech, this is a great opportunity to grow your career.

Key Responsibilities
  • Remotely assist with hardware/software installations and site surveys
  • Provide support for computer systems, software, and hardware issues
  • Log, track, and resolve issues using help desk tools
  • Document problem-solving steps and resolutions
  • Use diagnostic tools and test fixes for lasting solutions
  • Follow up after issue resolution as needed
  • Create checklists and guides for users and support teams
  • Escalate and collaborate with dev teams on unresolved issues
  • Suggest process or product improvements
  • Meet SLA targets and help desk performance metrics
  • Occasionally handle shipping/receiving of products
  • Complete other tasks as assigned

Required Skills & Experience
  • Technical helpdesk experience, including hardware support
  • Understanding of IT networks (TCP/IP, subnetting, firewalls, routers)
  • Familiarity with Binary and ASCII data formats
  • Strong internet research and troubleshooting skills
  • Comfortable working in diverse, team-oriented environments
  • Excellent time management and problem-solving skills
  • Strong communication skills (verbal and written)
  • Flexible to work shifts, including evenings/weekends/holidays
  • Willing to travel occasionally (up to 10%)
  • 2+ years of technical support experience

Desired Skills and Experience
  • Experience with circuit boards and electronic device setup
  • Familiar with Atlassian tools (Confluence, Jira), Linear, Notion, Google workspace
  • Knowledge of Office 365 and ticketing systems
  • BS in IT, Electrical/Computer Engineering, or related field

Whats in it for you?

How we work

We have adapted a forward-thinking Ways of Working framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.
Our employees are empowered to stretch the boundaries of whats achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.

Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender identity or re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.
Вы можете узнать среднюю зарплату на эту должность на palgad.ee.

Дополнительная информация: We provide a comprehensive range of benefits including health insurance, free parking, extra holidays, flexible and hybrid working, health benefits and numerous additional perks designed to enhance your overall well-being and work-life balance.

Место работы

    Tallinn, Harjumaa, Эстония
    Valukoja 10, 11415

Тип работы

  • Полный рабочий день

Навыки:

 Communication Networks Problem solving Attention to details API-de integreerimine sport Technical skills Google Workspace onboarding

Языки

  •  Английский
Контактное лицо
Kedi Le Brocque
+372 56 979 887
Global, fast-growing and innovative, we dont just build great software. We are fully plugged into our partners worlds, helping them capture live data and video, and creating game-changing and immersive fan experiences. So, if theres one thing we can guarantee, its that life at Genius is never dull. We put trust in our people to deliver the difference for our hundreds of partners around the world!

As a fast growing, constantly developing and truly diverse, global business, we really do offer fantastic career development opportunities, backed up with generous training allowances and the opportunity to work alongside and learn from some of the most skilled and talented professionals in our industry.



Вебсайт компанииhttp://www.geniussports.com/home/careers/

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