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- Подробности
- Основная информация
- Компания
What will help you to succeed in the role?
• Background in IT, a minimum of one year of relevant experience working in IT support
• Interpersonal skills such as communication, active listening, and user care
• Ability to follow complex detailed instructions
• Analytical skills to work with logs and good attention to details
• Willingness to work night shifts
• You are a proactive person and have a high self-drive, able to multi-task and adapt to changes quickly
What will be your tasks?
You will be joining the IT Support team, where your daily responsibilities will include:
- Processing incidents and requests initiated by customers, as well as monitoring systems. This involves logging and responding to all customer contacts, including emails and phone calls.
- Categorizing and prioritizing incidents and requests to ensure efficient handling.
- Providing initial analysis and troubleshooting to resolve incidents and requests promptly.
- Escalating incidents and requests to the appropriate next level of support when necessary.
- Following up on incidents and requests, ensuring that all documentation is accurate and complete.
- Coordinating with the next level of support to facilitate the resolution of incidents and requests.
- Communicating with customers to ensure their satisfaction by keeping them informed about the progress of their incidents and requests, notifying them of planned changes, and informing them of any agreed-upon outages.
- Handling user access management requests.
What is in it for you?
Inclusive and valuing culture:
At Riverty, you can be who you are. We strive to create an inclusive environment and an appreciative culture, enhanced by our employee networks.
Health & Wellbeing:
Your physical and mental health is important to us. Take advantage of our various preventive care and support services.
Professional and Personal Development:
Take advantage of our numerous training and development opportunities. Benefit, for example, from training courses offered by Bertelsmann University, language courses or leadership trainings
Monetary Benefits & Discounts:
Know that you're appreciated with plenty of employee benefits & discounts just for you.
Flexibility:
Our diverse working models empower you to customize your work to perfectly align with your preferences. Benefit from mobile office, flexible working hours and part-time models.
Location:
This role is located in Telliskivi Creative City, Tallinn, Estonia, mostly on-site. Unfortunately, we are not able to provide relocation support for this role.
Вы можете узнать среднюю зарплату на эту должность на palgad.ee.
Место работы
- Tallinn, Harjumaa, Эстония
- Возможность удалённой работы
Тип работы
- Полный рабочий день
Языки
- Английский
Контактное лицо
Kairi Kaur
Kairi Kaur
A world where business meets the needs of humanity. Where financial technology makes a difference. Where everyone is in control of their own financial story. At Riverty, were building it, together. A team of 5.000 experts in 13 countries, were finding smarter, simpler, seamlessly connected ways to manage your money. From flexible payments to smarter accounting and debt collection, our holistic solutions empower everyone to live their best financial lives. Its time to enter a new era of economic freedom.
At Riverty, we aspire to connect technology and data to make our everyday lives easier. Does that sound reasonable or too lofty? For us, its only logical. We use our technology to build the best products for our customers based on data. To achieve this and to set the pace in an increasingly digital environment, we use the latest and most innovative technologies, systems and working methods of our time.
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