Sports Customer Onboarding Team Lead

Genius Sports

Подробности
Основная информация
Компания

A bit about us

Do you want to join one of the world's fastest-growing sports technology companies? Genius Sports is at the epicenter of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties.

We're looking for enthusiastic and ambitious people to join our talented team. If you see yourself becoming part of a global family building the future of sports entertainment together, then come and grow with us. We put trust in our people to deliver the difference for our clients around the world. It's why many of the world's largest leagues & federations such as the NFL, English Premier League, FIBA and NCAA choose to work with Genius Sports.

The Role

Do you enjoy helping others succeed, love sports, and have a knack for organizing teams and processes? We're looking for a Sports Customer Onboarding Team Lead to support and guide our onboarding team based in Estonia. In this role, you'll play a key part in ensuring our partners like leagues and federations get up and running smoothly with our sports and streaming products.

What You'll Be Doing:

Help coordinate day-to-day tasks and projects for the local onboarding team
Support and guide team members through training, development, and motivation
Collaborate with other teams to keep processes aligned and effective
Take part in recruiting and welcoming new teammates
Share regular updates and reports with the wider business
Build and maintain strong knowledge of our products, tools, and procedures
Look for ways to improve how we work and help drive small changes that make a big impact

What We're Looking For:

Experience leading or supporting a team in a customer support or operational environment
A background in project management or experience managing multi-step onboarding processes
Comfortable with tools like Zendesk, JIRA/Linear, Confluence/Notion, and Google Workspace
Strong communication skills and the ability to work well with different teams
A collaborative mindset, with confidence managing several tasks and priorities at once
An understanding of sports and customer service workflows is a plus

What Helps You Thrive in This Role:

A love for sports, especially football, volleyball, or basketball
Enjoy working with people and building strong team relationships
Organised, detail-focused, and eager to keep things running smoothly
Open to learning and flexible in a fast-moving environment
Confident in making decisions and solving problems when they come up
Comfortable working with digital tools and tech platforms

Whats in it for you?

As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.

How we work

We have adapted a forward-thinking Ways of Working framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.

Our employees are empowered to stretch the boundaries of whats achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.

Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender identity or re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.

Вы можете узнать среднюю зарплату на эту должность на palgad.ee.

Дополнительная информация: We provide a comprehensive range of benefits including health insurance, free parking, extra holidays, flexible and hybrid working, health benefits and numerous additional perks designed to enhance your overall well-being and work-life balance.

Место работы

Эстония

Тип работы

Полный рабочий день

Навыки:

Communication MS Office Networks Problem solving Attention to details API-de integreerimine juhtimiskogemus sport Zendesk

Языки

Английский

Контактное лицо
Kedi Le Brocque
+372 56 979 887

Global, fast-growing and innovative, we dont just build great software. We are fully plugged into our partners worlds, helping them capture live data and video, and creating game-changing and immersive fan experiences. So, if theres one thing we can guarantee, its that life at Genius is never dull. We put trust in our people to deliver the difference for our hundreds of partners around the world!

As a fast growing, constantly developing and truly diverse, global business, we really do offer fantastic career development opportunities, backed up with generous training allowances and the opportunity to work alongside and learn from some of the most skilled and talented professionals in our industry.