Ready to level up your career?

Playtechs Service Operations unit is looking for a proactive Monitoring Competence Manager with excellent communication and troubleshooting skills.

Job Description

Your influential mission. You will...

• Take ownership of onboarding new monitoring solutions and continuously improve related processes.
• Manage and support global Grafana dashboards, ensuring they are up-to-date and user-friendly.
• Develop internal tools to automate workflows, improve reporting, and enhance support operations.
• Collaborate with the monitoring platform and product teams by providing feedback and suggesting improvements.
• Work independently and within a team to drive operational efficiency.

Qualifications

Components for success. You...

• Have a technical background and experience with IT support or monitoring solutions.
• Possess basic knowledge of programming languages such as Python, JavaScript, and CSS.
• Are eager to learn new tools and have a mindset for improving internal processes and workflows.
• Demonstrate good communication skills and a willingness to support colleagues in using monitoring tools.
• Have experience with Grafana, VictoriaMetrics/InfluxDB, Zabbix, or similar monitoring tools is a strong plus.

Thrive in a culture that values...

• A professional and fun team environment, where we offer you proper training and knowledge sharing
• Your personal and professional growth
• Variety – no day is the same
• An active lifestyle and provide you with a well-being package
• Work-life balance, flexibility
• Fun and engaging company events

Additional information

SERVICE OPERATIONS UNIT
The Service Operations unit aims to establish and maintain a balance between our customers' expectations and Playtechs operational capabilities, advocate service management's best practices, and continuous improvement throughout the service lifecycle. Service Operations is enabling the success of Playtech business.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.