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CRM Manager
The Job in a Nutshell
As a CRM Manager at Coolbet, you'll lead a passionate team dedicated to building strong customer relationships and driving engagement, satisfaction, and retention. In this role, youll work closely with the Head of Marketing Operations, Country Managers, and our Central Casino and Sportsbook teams to develop and execute data-driven CRM strategies. You'll have the opportunity to shape targeted campaigns, enhance customer interactions, and keep our players engaged and excited. If you're ready to make an impact and take our CRM strategy to the next level, apply now!
A Sneak Peek into Your Role
- Leading a high-performing CRM team, providing guidance, mentorship, and support to achieve departmental goals.
- Formulating and executing comprehensive CRM strategies to optimize player interactions across various channels.
- Overseeing the planning, development, and execution of targeted campaigns to drive player engagement and satisfaction.
- Developing and refining detailed customer journey maps to enhance player experiences at every touchpoint.
- Monitoring and analyzing CRM offer performance, continuously assessing player behavior data to identify opportunities for improvement, and maximizing customer lifetime value strategies to ensure profitability.
- Working closely with the Head of Marketing Operations, Country Managers, and other teams to seamlessly integrate CRM efforts into marketing strategies.
You're good at
- 3+ years of CRM-related experience with a proven track record of increasing customer retention and successful reactivation.
- Proven expertise in a senior CRM role within the iGaming industry.
- Experienced in leading high-performing teams, with demonstrated leadership skills.
- Deep understanding of player lifecycle management and CRM best practices.
- A strong analytical mindset with the ability to leverage data to drive strategic decision-making and provide actionable recommendations based on company performance.
- Advanced proficiency in MS Excel, with the ability to process large volumes of data.
- Strong time management and project management skills, with the ability to set priorities effectively. Capable of handling high-pressure situations and making quick, informed decisions under stress.
- Fluency in verbal and written English is a must, as it's our primary means of communication.
Think of this job ad as more of a friendly guide than a rigid 'must-have' list. We're well aware that no one will tick all the boxes, so feel free to apply even if you're not a perfect match we love close matches too!
Our Benefits, Your Happiness
- Enjoy generous vacation time 🌴 totaling 38 days (28 working days) to maximize your well-deserved time off, along with flexible work hours tailored to your lifestyle.
- Elevate your well-being with monthly sports/health compensation, full sick leave coverage for the first 8 days, our in-house gym, and a chill games room to unwind.
- Unlock a generous Supplemental Training Program that includes training and company-wide knowledge-sharing opportunities to fuel your growth👨🎓.
- Our office is a cozy (and dog-friendly) haven right in the heart of the city. Enjoy complimentary fruits and beverages and free parking. It's the perfect place to be productive and feel right at home.
- Be part of the most legendary events and make amazing connections with colleagues from across the entire company.
- We foster innovation and independence while celebrating success in a multicultural and diverse company, where you'll work alongside people from around the globe.
- ..plus, if you're not already a pro, we'll teach you how to play poker!
Recruitment flow
- Interview - Home assignment - Second Interview - Police record, and background check - Offer
- Start date: ASAP
- Recruiting from Estonia
- Applications are open until we find the one - take the leap and apply now!
- This role is a parental leave cover (fixed-term contract), with the possibility of continued employment, if a suitable role becomes available.
We are an equal-opportunity employer, and we value diversity. Our diverse backgrounds, experiences, characteristics, and traits make us better at serving customers. So please, come as you are!
Location
Tallinn, Estonia
Вы можете узнать среднюю зарплату на эту должность на palgad.ee.
Дополнительная информация: additional vacation days, sports/health compensation, flexible schedule, supplemental training program, and sick leave compensation from the 1st day.
Место работы
- Tallinn, Harjumaa, Эстония
Kai 4
Тип работы
- Полный рабочий день
- Гибкий график
Языки
- Английский
Контактное лицо
Meiken Peets
Meiken Peets
Are you tired of working for a company that's as exciting as watching paint dry and you want to try something new? Look no further than Coolbet! Join Coolbet, the innovative iGaming company that's taking the world by storm! We've got more than 400 talented and passionate employees from over 50 countries, all working together to deliver the best gaming experience possible.
At Coolbet, we believe in taking risks, sharing ideas, and owning our work. We're not afraid of change, because we know that our customers are at the heart of everything we do. That's why we strive to be the fairest, most personal, and most transparent gaming site in the industry.
But it's not all work and no play! We've got a fantastic atmosphere that's fun, creative, and full of energy. Whether you're brainstorming new ideas with your team or bonding over a game of ping pong, you'll love being part of the Coolbet family. We offer a fantastic working environment and various activities such as an annual seminar, team events, Friday Beers, and poker nights to keep our employees engaged and connected.
And the best part? We're growing fast and looking for new talent to join our team! Whether you're a seasoned pro or just starting out, we've got opportunities for everyone. So why not take a chance to apply now to take part in our new adventure and discover why Coolbet is the place to be? With our unique blend of innovation, responsibility, and fun, you'll never want to leave.
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