Global Client Associate - English and Russian speaking

Interactive Brokers Software Services Estonia

Подробности
Основная информация
Компания

Responsibilities

Resolve routine and complex client service issues thoroughly and expeditiously via phone, email, and chat, utilizing sound judgment and emphasizing courtesy. Client inquiries typically encompass a wide array of themes, including the operability of IBKR Trader Workstation, Web Trader and Mobile Trader execution platforms, trading modules and analytical tools.
Cash deposit and withdrawal activity, position transfers, and account administrative functions
Product availability and attributes
Exchange, clearing and depository functions; Order types and routing logic; Order status, trade and delivery settlement, exercise & assignment, expiration processing, and corporate actions
Margin calculations, commission structure, interest and fees
Coordinate activities with other local and international Client Service divisions and interact with external departments such as Programming, Clearing, Cashiering and Compliance on common issues. Contribute to the development of client service systems, policies and procedures.

Qualifications, Skills & Attributes

Bachelors or advanced degree in finance, economics or a related field
2-3 years of experience in client services or related field.
Strong verbal and written communication skills to accommodate client inquiries directed via telephone, email and online chat
General understanding of the following financial instruments: stocks, securities options, futures, options on futures, foreign exchange and fixed-income
Languages: Fluent in English and Russian
Ability to work in a dynamic, medium-size office environment
Candidates must have an EU passport or a qualifying work permit/residency to work in Estonia.

Company Benefits & Perks

Discretionary performance based bonus
Vision and dental benefits, sport activities compensation
Stock incentive plan
Lunches paid for by the company

Please apply here: https://job-boards.greenhouse.io/ibkr/jobs/7700175002

Background

Interactive Brokers seeks high-level, serious individuals with a client services background and a professional demeanor suitable for interaction with an experienced and active clientele base. The ideal candidate will be able to troubleshoot and explain complex subjects and identify opportunities for technology-based improvements.

Брутто-зарплата в месяцБрутто/мес.От € 1800

Дополнительная информация: Sport/dental/vision compensations, free lunches, free parking, stock and cash bonuses

Место работы

Эстония

Тип работы

Полный рабочий день

Языки

Английский

Контактное лицо
Tamas Gyori

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Вебсайт компании: http://www.interactivebrokers.com