Bombay is a collection of entertainment and hospitality brands, crafted to deliver luxury in every detail – from our exquisite facilities to our personalised service and the unique stories we inspire. Located in the heart of Tallinn, Bombay redefines luxury VIP experiences with its exclusive club, boutique hotel, restaurants, bars, spa, and bakery, embodying the spirit of elegance and refinement.

With a mobile-first, customer-focused approach and fun and exhilarating gameplay, Bombay is crafted with one goal in mind: to redefine the future of luxury experiences in hospitality and entertainment. This means we're all about building relationships for the long-term, and creating personalised exceptional experiences worthy of a story. 

Purpose of the role:

Hotel Sales Manager is responsible for driving revenue growth and enhancing the market presence of The Burman hotel. This role involves developing and executing sales strategies, managing a portfolio of accounts, maximizing revenue per available room, directing sales activities towards top accounts and bookings, building strong relationships with clients, and identifying new business opportunities. 

Sales Manager will work closely with other departments to create tailored packages, conduct site inspections, negotiate contracts, foster relationships through networking, and ensure a seamless guest experience, contributing to the hotel's reputation and success in the luxury market.

Your responsibilities will be: 

• Develop and implement effective sales strategies and procedures to meet revenue targets.
• Lead the preparation of the annual sales department budget and monitor its fulfillment.
• Create and build a client database, including corporate clients, travel agents, OTAs, and event planners.
• Proactively identify, research, and contact new potential accounts through direct inquiries, sales leads, and other resources.
• Ensure sales activities focus on all facilities, including rooms, Food & Beverage, spa, and all experiences.
• Build relationships with relevant stakeholders to ensure total account management.
• Perform competitive analysis on competitors' strengths and weaknesses to implement sales projects aimed at gaining market share.
• Maintain up-to-date knowledge of hotel services, activities, promotions, and events. Effectively communicate updates to team members to ensure guests receive accurate information.
• Network in the local market, industry, and professional organizations.
• Attend industry events and trade shows to build brand awareness.
• Conduct site inspections and host familiarization (fam) trips as required.
• Keep accurate records of sales activities.

What we expect from you:

• Minimum of 3 years of sales experience in a luxury hotel is required.
• Proven ability to create and establish sales strategies and procedures from scratch.
• Self-motivated, proactive, and able to work independently in a fast-paced environment.
• Strong network within the luxury travel industry.
• Excellent communication, negotiation, and presentation skills.
• Bachelors Degree in business, hospitality management, or a related field.
• Respectful and courteous demeanor.
• Commitment to maintaining high standards and delivering exceptional guest service.
• Excellent proficiency in both English and Estonian languages.
• Passionate about providing excellent customer service.

Why join Bombay? 

• Celebration & Time off: A birthday day off, and paid vacation days for personal milestones (e.g., childs first school day, marriage), 3 health days per year.
• Health & Wellness: Private health insurance with Confido, monthly sports compensation with Stebby.
• Sick Leave: Paid sick leave from the 2nd day.
• Learning & Development: Generous learning & development package (personal development plan & trainings, company-wide knowledge sharing & trainings).
• Investment Opportunities: Opportunity to invest in the Groups own venture fund, Yolo Investments.
• Working Environment: A comfortable workspace in the city center with plenty of fruits, snacks, and drinks.
• Networking Opportunities: Events and networking opportunities with colleagues.
• Parking:  Free parking at the office.