We are looking for a Travel Operations Specialist for the Night Shift internally to join our team in the Tallinn office.

We offer:

• Night shifts only: schedules are from Monday to Sunday from 10:00 PM to 07:00 AM.
• 3 to 4 consecutive days off between the 4 to 5-night shifts
• Home office opportunity
• Night shift fee of 45% on top of the base salary, which is 2050.-gross/monthly
• 6 extra days off in addition to the usual 28 days of vacation
• Sport compensation or extra health insurance
• Good staff benefits including friends and family discounts for our amazing voyages
• Opportunity to experience a truly international working environment
• Friendly, positive and fun atmosphere, different team and company events
• Language learning support

Job description, tasks:

• Manage booking and ticketing of travel to support FIT, Groups, Corporate, and Crew bookings, in line with our negotiated contracts, pricing and fees, and service and quality standards
• Ensure a cost-effective and efficient approach to all bookings, with a focus on customer experience and internal service delivery
• Handle changes, cancellations, and adjustments as needed, recovering refunds when possible
• Coordinate directly with customers and local suppliers during emergency situations to assist with travel arrangements through all of our communication channels (e.g. via phone, email etc.)
• Support irregular operations, emergencies, and schedule changes travel as needed
• Support events and VIP travel as needed
• Maintain confidentiality of personal information, traveler information, and trade secrets
• Assist Accounting with cost or confirmation requests as needed
• Be up to date with trainings, product knowledge, and GDS skills
• Assist with ad hoc projects as needed

Requirements:

• Good knowledge of booking systems, documentation procedures, and other processes, with excellent knowledge of GDS (e.g. Amadeus, Sabre), MS Office and Reporting tools
• Reservation skills for domestic and international reservations, including air, hotel, rail & transportation
• Fluent English; other languages beneficial
• Desire to provide good customer service, good communication skills
• Cooperative and a dedicated team player, also able to work independently
• Experience in the travel industry

• Experience in the travel industry
• Good knowledge of booking systems, documentation procedures, and other processes, with excellent knowledge of GDS (e.g. Amadeus, Sabre) , MS Office and Reporting tools
• Reservation skills for domestic and international reservations, including air, hotel, rail & transportation
• Fluent English; other languages beneficial
• Desire to provide good customer service, good communication skills
• Cooperative and a dedicated team player, also able to work independently

Additional information:
Working time is MON-SUN 10:00 PM to 07:00 AM based on monthly schedules.