German-Speaking Customer Support Agent to Riga, Latvia

Nordic Jobs Worldwide AS

Подробности
Основная информация
Компания

Requirements for candidates

Educational / Professional Qualification:

Near-native proficiency in German (CEFR level C1) or native relevant market language.
Manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in client systems.
Previous experience in an outsourced customer service environment is advantageous.

Job description

Work Experience / Responsibilities:

Handle phone calls with customer queries and provide resolutions to end-users.
Record case resolutions in the contact center tool based on client communication via phone, email, chat, etc.
Ensure cases are resolved within the case life cycle, meeting individual balanced scorecard criteria.
Escalate priority issues per client specifications to the immediate lead as applicable.
Work independently and within a team, fostering effective communication with internal and external contacts.
Provide exemplary customer satisfaction and meet quality standards on all handled contacts.
Complete hours of staffed time on all rostered days.
Handle contacts while maintaining targets defined for the project: response time, handle time, and resolution rate aligned with Project KRAs.
Undertake any additional ad hoc tasks contributing to improved client service or KPI enhancement.
Attend required trainings.

What we offer

Attractive salary package
Permanent contract
Relocation support
Private insurance including spouse & kids and dental care
Career growth opportunities in a multinational company

Вы можете узнать среднюю зарплату на эту должность на palgad.ee.

Место работы

Латвия

Тип работы

Полный рабочий день

Навыки:

Problem solving Communication Teamwork

Языки

Немецкий
Английский

Контактное лицо
Kateryna Kostryiuk
+47 402 91 538

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Tomorrow brings new opportunities!

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