Field Service Engineer (m/w/d)

EURES Saksamaa

The responsibilities will include, but are not limited to, the following:
• Perform on-site troubleshooting and repair of customer equipment in a timely, thorough, and professional manner.
• Manage and implement preventative maintenance (PM) and calibration schedules (on-site or return to Keysight) in conjunction with the customers production requirements.
• Installation of hardware and software/firmware upgrades and service notes.
• Supporting the Global Solutions Delivery team with involvement in on-site installation and commissioning of the complete solution.
• Supporting regional project teams with support strategy planning and implementation.
• Coordination of third-party service providers.
• Work with cross-functional teams to address difficult repair situations and escalations.
• Deliver customer training.
• Determine and develop approaches to the varied assignments associated with this position.
• Lead field service and support projects requiring coordination with other functions, customers and suppliers.
• Solve a broad range of system problems of varying scope and complexity, involving hardware, software, networking, application and facilities.
• Assist the Sales teams as needed; proactively look for growth opportunities to drive annual recurring revenue.

Desired Qualifications:
• Working knowledge of battery test technologies and solutions would be advantageous.
• Electrical, Electronic and Electromechanical troubleshooting techniques and skills knowledge, with a focus on power electronics, high voltage/current systems and safety.
• Previous on-site commissioning and/or service delivery experience desirable.
• Good working knowledge of MS Windows OS, Linux and networking.
• Strong organisational skills, with the ability to prioritise tasks in a logical manner.
• Be self-motivated, with the ability to work with minimal supervision.
• Ability to make decisions that favourably effect customer uptime.
• Excellent written and verbal communication skills.
• Ability to work in high-stress, mission critical situations.
• Flexible working hours per customer commitments.
• Requires general proficiency with tools, systems and procedures to accomplish job.

Education: Bachelors Degree in Electronic or Electrical Engineering, Engineering Technology or equivalent.
Language skills: English fluent and German.
Driving-license: PKW.
Others: ability to travel by plane.