Security and Login Assistance Representative (Russian speaking)

Interactive Brokers Software Services Estonia

Подробности
Основная информация
Компания

Tasks

Handling client inquiries pertaining to IBKRs security system via phone, tickets and chat
Problem management with focus on security protocols and practices
Assisting clients in the configuration and use of IBKRs two-factor authentication smart phone app
Identification and escalation of issues pertaining the secure login of clients using IBKRs smart phone app

Requirements

Good mastery of Windows and/or macOS computer system and basic office applications.
Experience and advanced user knowledge of both iOS and Android smart phone operating systems.
Excellent knowledge of apps and smartphones.
Previous experience in a customer service role.
Languages: fluency in English and Russian.
Excellent and demonstrable client services skills.
Ability to navigate multiple computer applications while interacting with clients.
Analytical approach to problem solving.
Ability to engage and maintain a conversation with clients.
Ability to learn and adapt to new information and technology platforms.
Personality: self-confident, open, extroverted, good communication skills, flexible and able to work independently in a team-oriented environment.

We offer

Competitive compensation package including stock plan and bonuses
Vision and dental benefits,sport activities compensation
International fast growing environment within a highly successful company
Lunches paid for by the company
Normal office hours: no night shifts, no weekend work

Additional information

To speed up your application processing please apply here: https://boards.greenhouse.io/ibkr/jobs/5994138002

Брутто-зарплата в месяцБрутто/мес.От € 1800

Место работы

Эстония

Тип работы

Полный рабочий день
Гибкий график

Языки

Английский
Русский

Контактное лицо
Blanka Major

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

IBKR is looking for motivated, analytical and methodical individuals with financial services industry background and professional demeanour to be part of an exciting team that is helping to shape one of the world's strongest trading and brokerage brands.

The ideal candidate will be friendly, enjoy helping clients and comfortable with new and changing technologies.

Вебсайт компании: http://www.interactivebrokers.com