Brand & Guest Data Analyst

Hurtigruten Estonia OÜ

Подробности
Основная информация
Компания

Ootused kandidaadile

We are looking for a temporary position (might need a permanent position eventually) as a Brand & Guest Data Analyst in Hurtigruten Norway, who will report to our Head of Brand & Guest Experience and Concepts. The temporary position will initially be for one year.

The Brand & Guest Data analyst role is pivotal in analyzing customer feedback, Net Promoter Score (NPS) responses, and market surveys to provide actionable insights that contribute to decision-making and strategic planning.

The successful candidate will be part of the Data & Analytics team and collaborate closely with the brand, commercial, and guest experience teams to build and improve insight, conduct research and analytics, source and analyze data across multiple internal and external sources and provide actionable insights for the team.

Requirements:

Bachelor's degree in business, marketing, analytics, or related field. Master's degree is a plus.
Proven experience in customer experience analysis, NPS analysis, and brand/market survey analysis.
Proficient in data analysis tools, such as Power BI, and Excel.
Strong Data Analysis skills with proficiency in DAX, and a solid understanding of visualization principles.
Knowledge in Power BI administration, architecture and best practices for effective model management, performance optimisation and governance compliance.
Ability to translate business requirements into insightful data models and solutions.
Strong analytical and critical thinking skills with a keen attention to detail.
Guest journey design work or analytics linked to guest experience.
SQL is a plus

Key Personal Attributes:

Very strong communication, analytical and interpersonal skills (written and verbal).
Can-do attitude with an entrepreneurial spirit.
Ability to multitask while maintaining a strategic focus.
Outgoing, proactive and team player. Collaboratively in cross-functional teams.
Deliver on HRG core values, especially the WE culture.

Tööülesannete kirjeldus

Analyse customer feedback, NPS responses, and survey data to extract meaningful insights.
Identify trends, patterns, and areas for improvement to enhance the overall customer experience.
Design, execute, and analyse brand and market surveys to gather insights into brand perception, market trends, and competitive positioning.
Work with the Data and Analytics team, utilizing tools such as Power BI for data visualization and analysis.
Contribute to the development and maintenance of analytics dashboards and reporting systems.
Collaborate closely with the brand and marketing teams to align insights with brand strategy and marketing campaigns.
Work with the guest experience team to understand and address customer pain points and enhance overall satisfaction.
Provide insights and data-driven recommendations to support strategic decision-making.
Prepare and present reports to relevant stakeholders, including executive leadership.
Clearly communicate complex data insights to non-technical audiences.

Omalt poolt pakume

Competitive salary and employee benefits.
Inspirational and friendly work environment in a dynamic team.
Staff rates on our cruises to some of the most exotic places on the planet.
Hybrid working arrangements, with 3 days in the office and 2 flexible days.
Modern and centrally located office in either Oslo, Tromsø or Tallinn.

Location: Oslo/Tromsø/Tallinn

Вы можете узнать среднюю зарплату на эту должность на palgad.ee.

Место работы

Эстония

Тип работы

Полный рабочий день

Языки

Английский

Контактное лицо
Anniken Nilsen

Hurtigruten is one of the world's great journeys, sailing and caring for the Norwegian coast since 1893. We are proud to be a national icon for generations of Norwegians and to have a special place in the hearts of our guests from around the world.

Our Original voyages connect 34 coastal communities. It is the classic way to travel the Norwegian coast as a local and has rightly become known as The World's Most Beautiful Voyage.

To mark our 130-year anniversary, we launched an exclusive range of Signature cruises. These premium sailings showcase our favourite places on Norway's coast with several hours spent in each port.

Along with HX and Hurtigruten Svalbard, we are part of Hurtigruten Group, the global leader in sustainable, inspirational adventure travel, employing more than 2,400 staff and crew from over 50 nationalities.

Hurtigruten Estonia OÜ is the Estonian branch of the company, focused on phone and web sales and a wide range of support functions. There are over 300 employees from over 40 different countries working in the Tallinn office. Since our ships will be operating in new destinations, we are looking for more travel and tourism enthusiasts to join our Team.