Head of CRM

Alliance for Recruitment

Подробности
Основная информация
Компания

Requirements for candidates

Knowledge of local and international CRM strategies.
Marketing strategies implementation experience.
Experience working with Salesforce.
Experience in website analytics tools and data-driven decision-making (Google analytics, Looker, BigQuery, Excel).
Excellent English language skills.
Analytical, problem-solving, and decision-making skills.
Ability to collaborate effectively with cross-functional teams.
Communication and presentation skills.
Able to work and manage a team in hybrid/virtual work environment.
An understanding of ATL & digital media and dependencies between media channels and traffic sources.

Job description

As the head of the Customer Hub, your role will be instrumental in devising and executing a robust Customer Relationship Management (CRM) strategy. We're seeking someone with a strong history of implementing effective CRM initiatives in e-commerce and international trade, with a focus on fostering customer loyalty and increasing lifetime value.

Your responsibilities will include:

Manage and support CRM team:

Task planning and prioritization
Workload management
Training and team building

Develop and execute CRM strategy aligned with business goals.
Define personalized customer journeys and touchpoints.
Implement customer segmentation strategies.
Utilize data for tailored marketing messages.
Lead and optimize marketing campaigns.
Collaborate with other marketing teams.
Analyze customer behavior and engagement.
Collect and act on customer feedback.
Oversee CRM tool integration and optimization.
Manage CRM-related projects and budgets.
Stay updated on CRM trends and best practices.

What we offer

Expand your knowledge in one of the fastest growing e-commerce companies.
The place for Your ideas to become alive.
Real career opportunities.
Inclusive and supportive culture.
Group discounts, victories celebrations, international events.
Motivational system.

Брутто-зарплата в месяцБрутто/мес. € 5300 - 6300

Место работы

Эстония

Тип работы

Полный рабочий день

Навыки:

Market Research

Языки

Английский
Эстонский

Контактное лицо
Guoda Končiūtė
+37067306519

Alliance for Recruitment is the largest recruitment consultancy in Lithuania measured by capacity, number of successful placements and annual growth. We are a high performing team of recruitment experts from various different industries.

Our client is one of the leading e-commerce platforms, offering a wide range of products with a focus on user satisfaction and efficient delivery services. They prioritize customer privacy and security while providing a seamless shopping experience.

Вебсайт компании: http://www.afr.lt