-         Has some experience with Linux other Unix-like operating systems

-         Has some experience with SQL databases 

-         Is proactive and ready to learn 

-         Speaks and writes well in English

-         Is either living in or able to relocate to Tallinn 

-         Structured and efficient

-         Ability to juggle multiple tasks simultaneously

-         Positive and solution-oriented

-         Ability to build good relationships with colleagues

-         Interested in news and information processing

-         Service-minded and enjoy helping others

-         Can identify and prioritize tasks 

Do you want to become a vital part of a new team that focuses on professional support for colleagues in Tallinn, Copenhagen, Oslo, and Stockholm, as well as 2nd line support for the most complex customer cases? Do you thrive when diving into the rabbit hole of an extensive IT platform, and do you have the skills to communicate your findings and explanations to your colleagues? 

We are looking for full-time Advanced IT Support specialist to help us achieve the professional IT Support our colleagues and clients deserve. 

About the position as Advanced IT Support specialist 

As part of a new team, you will help lift our support to a more professional level. You will be supporting products and tools built in-house on our own IT platform. As 2nd line support, you will only be called into action when support cases are not ordinary. This will demand a wide set of skills, from technical to communication, and good support. You will learn about our business and our customers, and you will use this knowledge to prioritize cases. 

In addition to being 2nd line customer support, you will be 1st line for colleagues at our Tallinn office. 

You will also be part of our roster for our 24/7 emergency phone. 

You will work in close collaboration with Customer Care (Tallinn, Copenhagen, Stockholm, Oslo), and our project managers, developers, and system administrators (Copenhagen and Oslo). 

-         As a 2nd line IT Supporter, you will help ensure good support and excellent communication, and you will help make sure our Tallinn colleagues can do their work and deliver to our clients on time. 

-         Follow our service desk and respond to incoming cases 

-         Act on cases or delegate to the corresponding team 

-         Prioritize cases to the best of your ability 

-         Access internal tools, logs, servers, databases, when investigating cases 

-         Classic IT support for Tallinn office: Make sure our Tallinn colleagues can do their work and deliver to our clients on time 

-         Check (and improve) our server monitoring to catch errors before our clients complain 

-         Be part of our roster for our 24/7 emergency phone (very few calls)

At Infomedia, we aspire to be the best in the world at collecting, filtering, and presenting digital news articles. To achieve this, we work with the latest open-source technology and collaborate with the best developers in the field. Every day, we crawl 3.5 million articles from 220,000 websites, a volume matched only by one other player. With our fast system, we are at the forefront of search engine technology, and we have clients worldwide. 

-         An exciting and progressive place to work, with offices all over the Nordic countries.  

-         An opportunity to work with some of the greatest companies, private organizations, and governmental organizations in the Nordics. 

-         An attractive position with a chance to define your own role as well as personal and professional development. 

-         A professional work environment and great colleagues, who are always willing to lend a helping hand.  

-         A company with a great atmosphere, many social events and Friday bars You will feel welcome and a part of the company from day one.  

-         Freedom with responsibility, room for differences and an egalitarian corporate structure.