Support engineer
Support engineer
Support engineer
Top Connect OÜ
Support engineer
Support engineer

Support engineerTop Connect OÜ

Support engineer


  • Provide excellent customer technical support service for IoT and related platforms, with an attitude of exceeding SLA’s.
  • Troubleshoot performance and stability issues of the services using a wide variety of tools and provide root cause analysis.
  • Proactive in recognizing and handling uptime and performance challenges
  • Act as assurance escalation point from clients for all platform related request and incidents.
  • Support the implementation of new systems and software and the delivery of data reports.
  • Become a proficient user of all toolsets (Nomad, Tayana, Grafana, Jira Service Management system and others) to assist customer queries and internal requests.

Knowledge, Skills & Experience:

  • Demonstrate a proven track record within a similar technical environment.
  • Ability to troubleshoot complex problems throughout the whole technology stack
  • Effective communication and influencing skills
  • Basic SQL knowledge
  • Issue resolution experience (including Root Cause Analysis)
  • Perfect / Fluent English (verbal and written) & Russian

Personal Skills:

  • Good time management and prioritization skills, multitasking
  • Working efficiently in emergency situations
  • Analytical and methodical.
  • Good organizational, prioritization and coordination skills.
  • Ability to assimilate and relay technical information.
  • Excellent problem-solving skills.

The following skills will be considered an advantage:

  • University degree in Telecommunication / IT or equivalent experience
  • Minimum 3 years of professional experience in IT or Telecom Operator or Vendor
  • BTec or equivalent in IoT or Telecommunications.
  • Knowledge of IoT products and solutions
  • Russian and Estonian languages

We offer:

  • Job in a trusted International company
  • A professional working environment;
  • Massive international knowledge base;
  • A wide range of clients and assignments;
  • Various training opportunities;
  • Competitive compensation package

Additional information

Work in shifts during EU and US time

We will only contact candidates who have passed to the short list.

Sarnased töökuulutused:


Tähtaeg: 09.04.2023
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