Support engineer
Top Connect OÜ
Support engineer
Top Connect OÜ
Support engineer
Top Connect OÜ

Support engineer

Top Connect OÜ

Support engineer


  • Provide excellent customer technical support service for IoT and related platforms, with an attitude of exceeding SLA’s.
  • Troubleshoot performance and stability issues of the services using a wide variety of tools and provide root cause analysis.
  • Proactive in recognizing and handling uptime and performance challenges
  • Act as assurance escalation point from clients for all platform related request and incidents.
  • Support the implementation of new systems and software and the delivery of data reports.
  • Become a proficient user of all toolsets (Nomad, Tayana, Grafana, Jira Service Management system and others) to assist customer queries and internal requests.

Knowledge, Skills & Experience:

  • Demonstrate a proven track record within a similar technical environment.
  • Ability to troubleshoot complex problems throughout the whole technology stack
  • Effective communication and influencing skills
  • Basic SQL knowledge
  • Issue resolution experience (including Root Cause Analysis)
  • Perfect / Fluent English (verbal and written) & Russian

Personal Skills:

  • Good time management and prioritization skills, multitasking
  • Working efficiently in emergency situations
  • Analytical and methodical.
  • Good organizational, prioritization and coordination skills.
  • Ability to assimilate and relay technical information.
  • Excellent problem-solving skills.

The following skills will be considered an advantage:

  • University degree in Telecommunication / IT or equivalent experience
  • Minimum 3 years of professional experience in IT or Telecom Operator or Vendor
  • BTec or equivalent in IoT or Telecommunications.
  • Knowledge of IoT products and solutions
  • Russian and Estonian languages

We offer:

  • Job in a trusted International company
  • A professional working environment;
  • Massive international knowledge base;
  • A wide range of clients and assignments;
  • Various training opportunities;
  • Competitive compensation package

Additional information

Work in shifts during EU and US time

We will only contact candidates who have passed to the short list.

Selle ametikoha keskmise palga info leiad aadressilt palgad.ee.


    Tallinn, Harjumaa, Eesti
  • Kaugtöö võimalus


  • Täistööaeg
  • Paindlik tööaeg


 analüütilised oskused planeerimine head suhtlemisoskused Kliendinõustamine Probleemide lahendamine stressitaluvus


  •  Inglise
  •  Vene
Marina Reisel

Formerly JT IoT, Velos IoT, a leading supplier of connectivity to the Internet of Things. Velos combines the businesses of Jersey based Velos IoT, Estonia’s Top Connect and Danish NextM2M into a global powerhouse providing connectivity to over 12m cellular devices around the world.


Harness the power of connectivity with Velos IoT. We are a global integrated connectivity provider with extensive experience in delivering IoT services via proprietary core and roaming agreements. Supported by team of 120+ experts and with over 600 global networks, Velos IoT provides customers with sustainable, scalable, compliant, and secure access to connectivity.

At Velos IoT we value the agility and resilience IoT customers require. We have shipped over 12M SIMs worldwide and offer solutions to businesses of all sizes – from small specialist players to huge manufacturers. Our portfolio includes flexibility in integration options covering features around security and resilience.

Ettevõtte kodulehthttps://velosiot.com/

Sarnased töökuulutused:

SMM spetsialist
Töötukassa vahendatud pakkumised
€ 450 – 600
Tähtaeg: 30.04.2024
Tallinna Tehnikaülikool

Tähtaeg: 31.05.2024
Müüja-klienditeenindaja Harkujärve poodi
RRLektus AS

Tähtaeg: 18.04.2024