Client Engineer
Client Engineer
Client Engineer
Client Engineer
Client Engineer

Client EngineerGlia


  • Willingness to work shifts in New York time (EST time zone UTC-5) to service our American clients on the east coast.
  • Excellent reading, listening, and writing skills in English
  • Good knowledge of RESTful technology, previous experience with APIs, and the ability to understand and troubleshoot issues with cloud solutions.
  • A firm understanding of the technology stacks common to the Web ecosystem.
  • High competency in communicating complex issues to both technical and non-technical audiences.
  • Ability to professionally and diplomatically address customer concerns and provide concise feedback.
  • Strong desire to deliver positive customer experiences by identifying their problems and guiding them through complex technical solutions.

What you'll do

A regular day in the life of a Client Engineer at Glia consists of resolving technical inquiries with our customers and partners, helping them achieve their goals through Glia’s Digital Customer Service platform while maintaining high standards. A Client Engineer at Glia:

  • Works with our customers' and partners' developers, architects, business analysts, and support personnel to set up complex technical integrations.
  • Collaborates with the Glia Product and Engineering teams using JIRA tickets, to report reproducible bugs, and Slack
  • Provides support to our clients by conducting effective troubleshooting on bugs and defects raised via our Service Desk or virtual channels.
  • Helps our customers to understand the finer points of Glia’s capabilities and influences them to implement best practices.
  • Interacts, collaborates, and networks with Engineering, Product Management, and Customer Success in search for solutions 


  • Glia stock options and competitive salary
  • Diversity: 18 languages and 15 countries represented.
  • Professional development support (trainings, courses, conferences, books, etc)
  • Transparent career development system
  • Different options for your working preferences (office, remote, flexible)
  • Access to all the latest tools and equipment you’ll need 
  • Sports compensation, reimbursement for therapy, counseling sessions
  • Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
  • Generous referral bonuses 

Sarnased töökuulutused:


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