- Detailid
- Esmane info
- Ettevõte
About the role:
Take your next career step with one of the biggest Estonian market employers with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
As a Specialist with both German and French language skills within the company, you will act as the first point of contact for the customers, with the target to make the job easier and enjoyable to do business with by reducing customer effort and increasing customer experience with our client. You will be joining an international team and processing customer inquiries and resolving them in an appropriate time and manner while ensuring compliance with internal guidelines and procedures and external regulatory requirements.
- Assist customers by monitoring the status of customer requests and that all inquiries received via multiple channels (including but not limited to phone, web, e-mail, and chat)
- Systematic and detail-oriented mindset when completing the cases successfully
Ensuring the resolution of customer issues - Support regular maintenance of the contact list, routing tables, and information on internal/external pages. Proactively identify potential improvement areas in processes, practices, and tools together with the Team
- Track regular target performance by observing the overall process and trends across inquiries and identifying improvement areas while providing results or highlighting risks to management
- Depending on the situation support business with outbound activities like marketing campaigns as well as provide 24/7/365 service (work in shifts, weekends, holidays)
Your background:
- Experience in customer support(nice to have)
- Fluency in both French and German - written and spoken
- Knowledge of Microsoft Office 365 (knowledge of Salesforce as an asset)
A collaborative, solution-focused approach with strong diplomatic written and spoken communication skills - Ability to adapt with change and a proactive approach
- Excellent people skills, good networking skills
You can expect:
- This position provides the opportunity to work remotely and the flexibility of working in shifts/ part-time.
- Hybrid from Tallin or remote from Estonia a possibilty
- Work for one of the biggest employers in Estonia
- Very diverse company
- Possibility for internal and professional growth
Asukoht
- Tallinn, Harjumaa, Eesti
- Kaugtöö võimalus
Tööaeg
- Täistööaeg
Oskused
Keeled
- Saksa
- Inglise
- Prantsuse
Augustine Erdman
Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world. Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.