- Esmane info
Who we are:
Rozert OÜ is a successful iGaming group of companies, with offices in numerous countries is now looking for a Customer Support Specialist.
We make our products simple and convenient for our users. We design product functionality with complex mechanics, and constantly review our methods of operation that are familiar to the market - while striving to be the best on the market.
We are looking for a customer support specialist with English and other languages with strong communication skills and excellent organisational skills. You must be a team player who can handle sensitive situations with confidence. We offer a unique chance to grow in an international team and enjoy the benefits of working in a global company.
What you'll be doing:
Answer to incoming requests from customers via live chat;
Identifying customer needs and helping customers use specific features;
Analyzing and reporting product malfunctions;
Follow up with customers to ensure their technical issues are resolved;
Gather customer feedback and share with our Product, Sales and Marketing teams.
Experience & Skills:
Intermediate+ level of English and Portuguese or Spanish or Russian;
Work experience in support;
Excellent communication skills;
Strong teamwork skills;
Excellent PC skills;
Keep attention to detail;
Ability to quickly and efficiently solve tasks;
Independence, responsibility, initiative, and keep attention to detail;
A flexible and systematic approach to solving complex problems;
Experience in sports betting/gambling industry is a plus;
Knowledge of other foreign languages.
Competitive salary (the total amount is discussed individually with successful candidates);
Supportive and friendly colleagues;
Career opportunities in rapidly developing company.
A modern and friendly workplace that values work-life balance, teamwork and the importance of having fun at the work
The opportunity to work with challenging questions with leading professionals in an open and truly inspiring and innovative atmosphere
The chance to take part in an exciting journey as the company grows and expands its business at a rapid pace