Operations Support Coordinator
Top Connect OÜ
Operations Support Coordinator
Top Connect OÜ
Operations Support Coordinator
Top Connect OÜ

Operations Support Coordinator

Top Connect OÜ

The impact you will have:

  • Provide day to day support for the International customer base. 
  • Achieve efficient and accurate onboarding in order to bring new customers on to our test environment, then in to a commercially live status.
  • Be fully aware of the specific Support Team SLAs/KPIs related to onboarding and processing of Service Requests, working to ensure we hit targets and response times.
  • Attend project meetings where required, providing guidance and support to the team in order to bring these projects in to our live environment.  
  • Take responsibility for ensuring that contracts, approvals and due diligence documents processed through the commercial onboarding phase meet internal business policies.
  • Provide support to both our live and test customers, liaising with internal teams as and when required to ensure any queries, faults or issues are dealt with efficiently.  
  • Independently managing own case workload and escalating as and when required. 
  • Work from your personal dashboard and case load, ensuring that accurate and up to date case comments are maintained at all times.

The skills and experience that we are looking for:

  • Previous experience in customer/sales administration, billing and/or project coordination
  • Awareness of the basic principles behind processes and procedure improvement 
  • Excellent verbal and written communication 
  • Ability to assimilate technical & non-technical information and action/triage as required
  • Excellent organisational skills

We offer:

  • Job in a trusted International company
  • A professional working environment;
  • Massive international knowledge base;
  • A wide range of clients and assignments;
  • Various training opportunities;
  • Competitive compensation package
  • Working time 4pm-12am
Selle ametikoha keskmise palga info leiad aadressilt palgad.ee.


    Tallinn, Harjumaa, Eesti
  • Kaugtöö võimalus


  • Tähtajaline


 JIRA organisational skills Excellent verbal and written communication


  •  Inglise
Marina Reisel

Formerly JT IoT, Velos IoT, a leading supplier of connectivity to the Internet of Things. Velos combines the businesses of Jersey based Velos IoT, Estonia’s Top Connect and Danish NextM2M into a global powerhouse providing connectivity to over 12m cellular devices around the world.


Harness the power of connectivity with Velos IoT. We are a global integrated connectivity provider with extensive experience in delivering IoT services via proprietary core and roaming agreements. Supported by team of 120+ experts and with over 600 global networks, Velos IoT provides customers with sustainable, scalable, compliant, and secure access to connectivity.

At Velos IoT we value the agility and resilience IoT customers require. We have shipped over 12M SIMs worldwide and offer solutions to businesses of all sizes – from small specialist players to huge manufacturers. Our portfolio includes flexibility in integration options covering features around security and resilience.

Ettevõtte kodulehthttps://velosiot.com/

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