Technical Support Specialist
Rozert OÜ

Technical Support SpecialistRozert OÜ

Who we are:

Rozert OÜ is an international product company developing innovative technological solutions in areas such as sports, finance, and gaming industries since 2014.

We make our products simple and convenient for our users. We design product functionality with complex mechanics, and constantly review our methods of operation that are familiar to the market - while striving to be the best on the market.

We are looking for a technical support specialist with Russian and English language skills who will join our team in Tallinn, Estonia. Your main role will be to help our customer support team to deal with the complicated technical issues of our clients. We offer a unique chance to grow in an international team and enjoy the benefits of working in a global company.

What to do:

Answer to incoming requests from customer support team colleagues;
Identifying customer issues and helping customers support with those issues resolution;
Analyzing and reporting product malfunctions;
Jumping into active requests from customers via live chat to solve issues and following up to ensure the issues are resolved;
Gather customer feedback and share with our Product, Development, Sales, and Marketing teams.

Experience & Skills:

Upper-Intermediate level of Russian and English;
Advanced PC or Mac skills, readiness to learn new stuff by yourself;
Work experience in support is a plus;
Software development skills is a plus;
Excellent communication skills;
Strong teamwork skills;
Multi-tasking, but keeping attention to detail;
Readiness to work in the evening and night shifts, and on the weekends.

We appreciate:

Ability to quickly and efficiently solve tasks;
Independence, responsibility, initiative, and keep attention to detail;
A flexible and systematic approach to solving complex problems;
Experience in the sports betting/gambling industry is a plus.

We offer:

Full-time job in rapidly developing company;
Competitive salary;
Comfortable work environment;
Private health insurance;
Sports benefit.

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