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Business Operations Manager
Business Operations Manager
Business Operations Manager
Ericsson Eesti AS
Business Operations Manager
Business Operations Manager

Business Operations ManagerEricsson Eesti AS

Business Operations Manager

We are now looking for a Business Operation Manager, are you interested? As a Business Operation Manager, you accelerate service delivery, efficiency, and performance within and between operations in the Regions, Global Service Centers and Global Competence Hubs to build an environment that supports global efficiency and profitable growth.
In this role, you will drive the delivery effort to make their work more efficient through adequate delivery tools, processes, ways of working, measurements & KPIs, job roles, competence models. You will support, deployment programs and common structures. You will also identify and execute improvements within the global service delivery organization.
Additionally, you will secure close partnership within the Regions, Global Service Centers and Global Competence Hubs and Business Units, to upgrade competence and Knowledge Management practices.

As a Business Operation Manager, you will:

  • Lead and support Service Delivery
  • Maintain and develop Service Delivery measurements
  • Maintain delivery models, frameworks, job roles, assessments, and strategies
  • Deploy and implement Service Delivery Strategy, Tools and Tools related solutions / settings
  • Provide training and drive knowledge transfer

To succeed in this role, you should have:

  • Bachelor’s degree or equivalent
  • You possess at least 2 years of Service Delivery experience.
  • Change and improvement management skills
  • Negotiation and argumentation skills
  • Brand Knowledge and skills
  • Financial acumen and skills
  • Presenting and communicating information
  • Social, communication and negotiation skills
  • You excel in adapting and responding to change

We offer:

  • Opportunity to grow in diverse team and develop your career with us
  • Influence industry 4.0 development
  • Engaged and speak up environment
  • Work & life balance, sport opportunities, hybrid work model.
     

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