- Detailid
- Esmane info
- Ettevõte
Requirements for candidates
The Role
The First Line Support Operator role consists of providing immediate assistance to our sportsbook clients. Your daily tasks will consist of monitoring, investigating, reporting queries from internal and external teams with the help of multiple internal and external tools. You will be in a close relationship with our other offices around the world and with other departments in Medellin. Each day will be different, you’ll be communicating with a number of different people and facing challenging tasks on a regular basis. This position offers an exciting opportunity to work and learn in a friendly environment alongside other professional and dedicated colleagues.
Job description
The Role
The First Line Support Operator role consists of providing immediate assistance to our sportsbook clients. Your daily tasks will consist of monitoring, investigating, reporting queries from internal and external teams with the help of multiple internal and external tools. You will be in a close relationship with our other offices around the world and with other departments in Medellin. Each day will be different, you’ll be communicating with a number of different people and facing challenging tasks on a regular basis. This position offers an exciting opportunity to work and learn in a friendly environment alongside other professional and dedicated colleagues.
Main Responsibilities
Providing support and actively communicating with clients.
Solving, escalation and prioritization of issues inside the company and the parent company.
Actively monitoring specified systems within the company using provided tools.
Requesting information from other team members or departments.
Create and maintain a knowledge base for known issues and solutions.
Completing additional tasks assigned by the line manager.
Requirements
Good knowledge and experience with Microsoft Office, especially Outlook and Excel.
Strong communication and problem-solving skills.
Ability to multitask and prioritize tasks.
Very good written and spoken English.
Knowledge of different sports and betting would be considered as a bonus.
Previous client support experience would be considered as a bonus.
Asukoht
- Tallinn, Harjumaa, Eesti
Tööaeg
- Täistööaeg
Oskused
Keeled
- Inglise
- Eesti
Harriet Kendall
Global, fast-growing and innovative, we don’t just build great software. We are fully plugged into our partners worlds, helping them capture live data and video, and creating game-changing and immersive fan experiences. So, if there’s one thing we can guarantee, it’s that life at Genius is never dull. We put trust in our people to deliver the difference for our hundreds of partners around the world!
As a fast growing, constantly developing and truly diverse, global business, we really do offer fantastic career development opportunities, backed up with generous training allowances and the opportunity to work alongside – and learn from – some of the most skilled and talented professionals in our industry.