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First Line Support Operator
First Line Support Operator
First Line Support Operator
Genius Sports
First Line Support Operator
First Line Support Operator

First Line Support OperatorGenius Sports

Requirements for candidates

The Role

The First Line Support Operator role consists of providing immediate assistance to our sportsbook clients. Your daily tasks will consist of monitoring, investigating, reporting queries from internal and external teams with the help of multiple internal and external tools. You will be in a close relationship with our other offices around the world and with other departments in Medellin. Each day will be different, you’ll be communicating with a number of different people and facing challenging tasks on a regular basis. This position offers an exciting opportunity to work and learn in a friendly environment alongside other professional and dedicated colleagues.

Job description

The Role

The First Line Support Operator role consists of providing immediate assistance to our sportsbook clients. Your daily tasks will consist of monitoring, investigating, reporting queries from internal and external teams with the help of multiple internal and external tools. You will be in a close relationship with our other offices around the world and with other departments in Medellin. Each day will be different, you’ll be communicating with a number of different people and facing challenging tasks on a regular basis. This position offers an exciting opportunity to work and learn in a friendly environment alongside other professional and dedicated colleagues.

Main Responsibilities

Providing support and actively communicating with clients.
Solving, escalation and prioritization of issues inside the company and the parent company.
Actively monitoring specified systems within the company using provided tools.
Requesting information from other team members or departments.
Create and maintain a knowledge base for known issues and solutions.
Completing additional tasks assigned by the line manager.

Requirements

Good knowledge and experience with Microsoft Office, especially Outlook and Excel.
Strong communication and problem-solving skills.
Ability to multitask and prioritize tasks.
Very good written and spoken English.
Knowledge of different sports and betting would be considered as a bonus.
Previous client support experience would be considered as a bonus.

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