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24/7 IT SERVICE DESK ANALYST
24/7 IT SERVICE DESK ANALYST
24/7 IT SERVICE DESK ANALYST
Arvato Financial Solutions Tech Center
24/7 IT SERVICE DESK ANALYST
24/7 IT SERVICE DESK ANALYST

24/7 IT SERVICE DESK ANALYSTArvato Financial Solutions Tech Center

What will be your tasks?

  • Process, categorize and prioritize customers’ incidents/requests and system monitoring
  • Log and respond to all contacts from customers including emails and phone calls
  • Provide an initial analysis and troubleshooting to resolve incidents/requests
  • Escalate incidents/requests to the next level of support as appropriate
  • Follow up on incidents/requests and ensure proper documentation for all incidents/requests
  • Coordinate with the next level support to resolve incidents/requests
  • Communicate with customers to ensure customer satisfaction
  • Handling User Access Management requests

What will help you to succeed in the role?

  • Minimum of one year of relevant experience working in IT support
  • Interpersonal skills such as communication, active listening, and user care
  • Ability to follow complex detailed instructions
  • Analytical skills to work with logs and good attention to detail
  • You are a proactive and self-driven, able to multi-task and adapt to changes quickly
  • Willingness to work night shifts and fluency in English

What do we offer?

  • Inspiring atmosphere flooded with humor, excellent coffee, and awesome people
  • A modern well-designed working environment in the center of Tallinn, with team events, etc
  • Competitive salary together with a benefits package

Sarnased töökuulutused:

E-COMMERCE INFLUENCER (SPANISH)
ENGLISH SPEAKING LOAN ADMINISTRATOR
Creditstar Group AS
Tallinn

Tähtaeg: 30.06.2022
Internal IT Specialist
COMODULE OÜ
Tallinn

Tähtaeg: 15.07.2022