IT Support
IT Support
IT Support
Nordea Estonia
IT Support
IT Support

IT SupportNordea Estonia

Job description

Job ID: 9858

It’s an exciting time for you to join us. We’re a changing company with big ambitions and together we’ll create the future of banking.

Working with us, you will play a part in building a better bank that fulfils a meaningful role in society. We aim to help our 11 million customers around the world improve their lives and reach their goals. To do that, we are embedding compliance across the organization to ensure people can trust Nordea.

At Nordea, we know our customers’ needs are changing – and we’re deeply committed to meeting them with the financial solutions of tomorrow. We’re creating an agile environment where we’re harnessing the power of technology – one where you can make an impact. So bring your skills, ideas and unique background. With us, you’ll find plenty of opportunities to grow and make your mark on something bigger.

About this opportunity

We are looking of an IT Support to our On–Site Support Team located in Tallinn.

You’ll be responsible for performing best in class service and support to our users in Nordea branch Estonia office with their workplace hardware setup and IT issues on daily basis. As a part of our international team, You will join a Global team working across Nordics, Estonia and Poland. You may also assist with special projects and activities if needed.

In On-Site Support we are working with global processes and for delivering within the agreed service levels and we have a very high focus on delivering the best service to our users. We have the courage to deliver quality.

What you’ll be doing

-Provide Level 2 support to end users, handling requests via helpdesk system
-Handle IT stock and perform asset update
-Install, break-fix and test of IT hardware
-Train end users in how to use systems, applications and IT security applications
-Knowledge sharing among colleagues in order to create and implement best practice
-Automation of IT support processes and tasks

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

To build a successful career with us, you’ll work well with others and always act with the customer’s needs in mind. You love learning and trying new things, and you’re excited about bringing your ideas to the table. You’re honest and dependable, willing to speak up even when it’s difficult, and committed to empowering others. You’re passionate about doing a great job.

To succeed in this role, we believe that you also have:

-Positive attitude to end users, colleagues and vendors to create good working climate
-Team working skills combined with the ability to work also independently
-Customer service skills combined with IT-skills
-Pro-active approach and ability to adapt to different circumstances
-Solution oriented, ability to make quick decisions, good work organization skills
-Diligence and accuracy, and opennes to various tasks of both routine and ad-hoc nature
-Ability to communicate issues to customers in a non-technical manner

Your experience and background:

-Professional level of English (spoken and written), knowledge of Estonian is a plus
-Knowledge of our tools like SCCM Current Branch (system management tool), Active Directory
-Good knowledge about Microsoft products (Office 365)
-BMC Helix
-Good knowledge of computers/Networking/IT infrastructure
-WIN10 experience
-Coding skills are an advantage

We offer

Our Benefits:

-Co-financed sport benefit – discounts on sports clubs’ memberships, weekly free visits to swimming pools etc
-Additional health insurance
-Social and team events
-Additional one week of winter holiday starting from 2nd year
-A multicultural environment among 40+ nationalities
-Office space in innovative Ülemiste city, discounts at lunch spots in the area
-Free access to Udemy courses

If this sounds like you, get in touch!

Next steps

Submit your application no later than 15/06/2022. Along with your CV we kindly ask you to send your motivation letter as well.

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving our customers and communities. So please come as you are.

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