• Technical and functional support for the Interactive Brokers Trader Workstation including connectivity, network testing, java configuration, security protocols by phone, chat and email.
• Problem management with focus on wide scale technical issues.
• As a member of the technical assistance team, you'll assist customers with inquiries pertaining to all of our software products and act as a liaison between internal teams and customers to ensure a prompt and effective resolution of bugs and issues.

• 2 year experience in Windows/Mac software and hardware support, connectivity support.
• Networking and general technical knowledge to troubleshoot issues that pertain to our trading client programs.
• Personality: self-confident, open, extroverted, good communication skills, flexible and able to work independently in a team-oriented environment.
• Strong communication skills in English
• Bachelors degree or equivalent
• Good command (native speakers preferred) of any language from the list: French, German, Spanish, Italian, Chinese, Japanese, Portuguese, Polish, Czech, Slovakian, Hebrew

• Competitive compensation package including share plan
• Vision and dental benefits,sport activities compensation
• International fast growing environment within a highly successful company
• Lunches paid for by the company
• Normal office hours: no night shifts, no weekend work

To speed up your application processing please apply here: https://boards.greenhouse.io/ibkr/jobs/5107650002